Staybridge Suites Philadelphia-Mt. Laurel by IHG

Stayed at Staybrige for the weekend with my 3 sisters and I must say we truly enjoyed this accommodating hotel. We stayed in the Two Bedroom Suite with 3 Queen beds & a sofa bed. There were 2 bathrooms, an electric stove, refrigerator, and TV in every room. This suite was very spacious, pet friendly hotel, and plenty of room immediately when you walk in. The amenities were also great, heated pool that went to 5 feet, two outdoor grills, plenty of indoor & outdoor seating. Hot and cold breakfast was also available and there were plenty of options ( scramble eggs, waffles, bagels, oatmeal, home fries, cereal) etc. The washer and dryer next the pool is also available 24/7. Nice size outdoor basketball court, and the gym was the right size as well. The staff was very accommodating, providing t

Horrible experience, they claim they are doing renovations for the past couple of years now, yet it is so dirty!! A huge spit wad was on a door. Carpets were so dirty and stained. Hair in the shower . Broken doors and knobs. The bed was dirty. And the closet smelled of cat urine. I was staying with a family of 5, we had a suite with two rooms and a pull out bed. We got in late and there was no bedding for the pullout couch. I called to the front desk but there was no answer. I called multiple times. I then walked to the front and there was music blasting from the managers office. I yelled multiple times for help. Finally Jordan the front desk manager open the door and just said what. He was reluctant to help me, he basically threw the bedding at me. I said thank you and he did not reply .

The room was spacious and clean for the most part. Staff was terrible. Tried to buy bottled water and waited around for 10 minutes for someone to come to the desk. In the evening, the cops were called because the adults were outside in the courtyard talking. Not being loud or disturbing. It was absolutely unnecessary for four police officers to show up and tell us it was time to go to bed. I could understand if we were being loud and obnoxious but we weren’t. Those first responders probably have bigger things to worry about than a handful of adults socializing OUTSIDE. Staff was rude and we will never ever use this hotel again for future stays.

I had a very comfortable stay at the Staybridge Suites in NJ while attending a funeral. The room was clean and free of any unpleasant odors. It was well-equipped with a microwave, refrigerator, and a large television. The bed was comfortable and featured a lovely bedspread. Shawn, at the front desk, was a delightful individual who was eager to assist with any issues. Pets are also welcome.

Explained to the lady checking us in, that my mom was disabled and she couldn't walk too far. She put us in the Middle of the damn hotel, my mom almost fainted from the extremely long walk. I had to get a chair from our room and push her along the hallway. I asked to borrow a wheelchair, they didn't have one. Why are you operating? It's illegal not to have one on site. Hotel is not ADA compliant. No one told us their hotel is under construction. We would've gone to a different hotel. Pet fee is extremely expensive, based on a per pet rate of $50. Dont stay here if your looking for clean rooms. Ours was dirty, someone else's pee on the toilet and floor of the 2nd bathroom. Sheets were dirty from dog prints from a previous stay? All bedding smelled of weed & cigarette smoke. We were tr