Holiday Inn Express & Suites Philadelphia - Mt. Laurel by IHG

The hotel was nice and clean, comfortable beds, good breakfast, and the staff was very friendly. There was a gentleman at the desk who checked us in who was great to talk to and gave great opinions on things to do around Philly. Would stay here again!

Positive: Great location in a cooperate park. There are many stores on the main road and places to eat including a whole foods. friendly staff and great breakfast I have been here many times over the years and this is the best value in the area. Negative: none

One of the most humiliating hotel experiences I have ever had. Upon arrival I was denied entry because of my service dog — not a pet, but a federally protected service animal under the Americans with Disabilities Act. Even after calmly explaining the law and showing the hotel’s own website stating service animals are allowed, staff repeatedly told me “we do not allow pets.” I was forced to justify my disability in front of my wife and other guests, which was embarrassing and completely unnecessary. After finally being allowed to stay, I ended up explaining the difference between service animals and emotional support animals to the employee checking me in. Ironically, I am a corporate ADA compliance trainer who teaches companies how to avoid exactly these situations. Not all wounds are v

Our second time staying here for a weekend getaway while visiting local wineries. Property is fresh and modern. Overall everything is very clean and well maintained. The staff was friendly and efficient. Filled out a form online requesting a higher floor away from the elevator and that we would be a late check in. Nice that we were accommodated especially with the late check in. Room was very clean and the bedding was comfortable. Shower worked well with good water pressure.. Location was convenient with being very close to the NJ Turnpike #4 interchange Overall a good place to stay and will return when in the area.

If I could give this hotel zero stars, I would. I’ve stayed at this property for over 100 nights every year, and unfortunately, the decline since the hotel came under new management has been impossible to ignore. Two weeks after a major snowstorm, the parking lot and walkways still looked like an abandoned property poorly plowed, dangerously icy, and clearly not a priority. Guests were left to navigate unsafe conditions that should have been addressed days earlier. On top of that, the hotel had hot water issues two weeks in a row. There was no advance notice, no updates, and no communication about what was happening or when it would be fixed. The lack of transparency was unacceptable. To make matters worse, when I asked for contact information for the management company, the hotel refus