Homewood Suites by Hilton Windsor Locks Hartford

Easy check-in, free parking, and the room was conveniently located. Staff handed us a bag eith bottled water in it and my favorite cookies. That was nice. The space felt warm and welcoming the moment we walked in, more like an Airbnb-style rental than a traditional hotel room. There was a welcome message on the televisions which was a thoughtful touch. I really appreciated the full-size refrigerator and the small kitchen with a stove. It made the stay feel comfortable, practical, and well-suited for longer stays or anyone who prefers having the option to cook. Overall, a smooth, comfortable experience with great amenities.

The first room they gave have us was not cleaned. Garbage everywhere and the room was dirty. There was food left in the fridge. That tells you no one inspections the room to say they are ready. The front desk was accommodating and provided a new room. The second room was okay. The toilet pressure sucked, it took forever to flush. The toilet ran all night. There was less than half a roll of paper towel provided in the kitchen. I had to ask for dish soap and a sponge to wash the dishes. The microwave stopped working after one use. The breakfast was horrible. There was no variety and no containers for you to take the food back to the room. Compared to other hotels I have stayed at which were not Homewood Suites were way better. The suites here are very small. It snowed during the night, even

It’s hard to give this hotel a decent review when we were only here for 12 hours, prior to boarding an early morning flight out of Hartford the next day. That being said, and without taking advantage of any of the amenities (including breakfast), our stay was definitely only average :(||Friendly enough welcome upon arrival, but no recognition of HH status (I’ve given up on that at most places now, lol) and I had to ask for directions to our room (there are six buildings on the property and I didn’t have a clue where to start!) — they weren’t proactively provided.||Our room was large, spacious and clean (enough), if not a little outdated. Super comfy, clean bed — and I would have slept well if it weren’t for the constant noise throughout the night (from airplanes to people in the parking lo

Positive: I would like to recognize Bre. There was a problem with the room type that was booked, although she could not fix the problem, she was empathetic, professional and personable. Excellent customer service. Good breakfast very good. Nice variety. Negative: Rugs in room need to be vacuumed.

Hotel was clean and check in was smooth. The apartment was well put together. The kitchen is small but had what we needed.We skipped breakfast because it was cold and we didn’t want to step out into the cold to go get breakfast so we made our own.Kind of wish it was like other hotels where you don’t have to step outside to go to the Lobby. Make sure you walk with your dishwashing soap and a sponge because there were none when we checked in.The kitchen sink is really tiny and there is no oven in that apartment.The living room was spacious with a pull out couch and a tv. The bedroom has two full bed although we prefer queen but we made it work and it comes with a closet which is convenient. The toilet water goes down really slow but the bathroom area is spacious with separate area with the s