DoubleTree by Hilton Hotel Hartford - Bradley Airport

The hotel is newly renovated. It's nice. I missed my flight, so instead of driving home and coming back the next day, I decided to stay and invest in my time and energy. The walls are thin! I heard every word of my neighbors' late night fight. EVERY word! They offer free shuttle service to the airport. There is also dining, but I didn't eat at the hotel. I would recommend if you're needing a place to stay near BDL or in that area in general.

I have to give compliments to this hotel and its staff. Cliff at the breakfast restaurant is outstanding. I went today. He greeted me and competently explained to me the differences between the buffet and the menu items. He was present to refill my coffee and then left me to eat in peace. I don’t do reviews, but I have to say that breakfast was fast hot and the Hollandaise sauce was very tasty. Martha at the front desk was friendly and helpful too. They just have good solid staff at this hotel and the people really do make the place. Of course, the Doubletree cookies and pillows helped too!

Being a Double Tree by Hilton Hotel, I was looking forward to staying here with a long time friend for a few days before she had to leave to head home. We were sorely disappointed!!! First let me say that most of the staff was polite and helpful. We called ahead to ask if the had a microwave in the room. NO. Did they have a refrigerator in the room. YES. When we got there...there was a microwave we were able to use, in the lobby. There was no refrigerator in our room. An hour later they brought us a refrigerator. We used the microwave in the lobby. The temperature in this hotel must have been set at 50 degrees! It was freezing everywhere except our room, which we kept at 75 to stay warm. We wore our jackets when we went to breakfast (which was a very nice buffet style), when we went to th

Positive: Location, good bar/restaurant, good staff Negative: The hotel is showing its age. The heater was noisy, the draining shower overhead was noisy, the bed and pillows weren’t great, there was a huge amount of dust and stuff between the wall and head of the bed and housekeeping never showed up.

Rooms are nice. Vents in the bathroom needs cleaned. Cookies were hard and airport shuttle too 40 minutes and 2 calls to pick us up and driver held phone in one hand talking to someone in Spanish and drove with the other hand. So much for safety. Never said hi and nobody apologized when I complained. The so called manager sent me a reply that she said was a Hilton template.