Homewood Suites by Hilton Richmond - Airport

I enjoyed staying at this particular hotel. Plenty of parking and the rooms were very nice. Clean and updated amenities had me feeling like we made the right choice. My only issues were the continental breakfast that needs some work and I feel like every room needs a thick comforter for the bed. Other than that my stay was great. Definitely would stay here again.

Front desk clerk was very friendly and helpful. Room was immaculate and quite large! Parking was no problem especially since it was suggested I park closer to side door given the location of my room. Don’t understand why there is a $10 charge since there was plenty of parking. The same gal was there when I checked out and remembered me. No notice in room re breakfast hours and using in room phone, couldn’t reach front desk and had to use cell phone to make contact. Perhaps phone was not working and front desk made a note of it. Wish room had a full length mirror. Also wish there was better signage re lobby. Would definitely recommend staying here.

Positive: The front desk rep checking me in was excellent. The front desk staff went downhill from there. Negative: Parking fee is not warranted for this location.

My first experience at a Homewood suites location. My reserved room type is only available on first floor and I hate first floor rooms. My profile clearly states high floor but I was offered a downgrade to stay on a higher floor. I decided to give it a try. Walk into room and floor us flooded i assume by the running dishwasher. Went all the way back to front desk. They called maintenence. They mopped up and dishwasher was not running so im not sure if the problem was fixed or not. Im supposed to be here almost 3 weeks. Ill probably search for another hotel to move to.

The young woman who checked me in was great! Staff attitude went downhill from there. First, there was no general information card/brochure in the room. I had to call to find out when breakfast was served and anything else that would be with the normal info in the room. I'm not sure when Hilton properties stopped using plastic liners and ice buckets. So no bag or bucket to get ice from the machine (on the next floor). I was told that I should have used the ice maker in the freezer. And if I had any concerns about the cleanliness of the ice bin in the freezer, I could just wash it out myself or put it in the dishwasher. And of course, I could take THAT bin down to the ice machine to get ice. Asking for towels meant going downstairs & someone would go behind the desk and hand me two sets of