HomeTown Inn East Syracuse

⭐☆☆☆☆ (1 Star) Completely misleading and unacceptable. The reservation was made through Booking.com (not by me personally). The online price showed about $52 per night, but we were charged $72 for the night at check in, PLUS a surprise $50 deposit that was never disclosed during booking. That is deceptive pricing. Room had no working phone and no cable or TV. Basic amenities were missing. Staff communication was extremely poor, making it difficult to resolve simple issues or get clear answers. After realizing how bad this was, they refused to refund our Uber transportation even though the problems were immediate. I contacted Red Roof corporate and they did nothing. Hidden fees, inconsistent pricing, broken amenities, and zero accountability. Do not stay here unless you are okay wit

Everything I have to say will be in the photos because they’re not letting me post a video. They charged me $65 a night when I first booked that room and then all of a sudden three days later it went from $65 a night to $75 a night plus tax The people that are there with animals. They don’t even say anything to the tenants to clean up their dogs feces every time I walk out my room there was dog poop everywhere. It looked like they literally put salt and a bucket of water and mopped my entire floor. I will post the pictures. I hope everybody sees these comments that everyone is making in there it is disgusting.

This has got to be THE worst hotel experience ever. "Non-smoking" is a joke. Whole building smelled like **** and there were "cigarette" burns on the bed sheets. Orange...stuff...smeared on all the light switches. The pull-out bed...don't even get me started. There were stains on that thing I'm pretty sure I don't want to identify. The guy in the main lobby was impersonal at best. The toilet didn't flush worth a darn (stuff came back to haunt us...). The ONLY good thing about this place is that it was very easy to get to and close to the interstate though that's hardly enough to justify the laundry list of bad...

Had stained sheets when we checked in. You have to request to have housekeeping. Holes in bathroom door and walls. Elevator booked own so no Elevator while here. Will never stay at one of these again. No coffee or breakfast. Just as bad as Motel 6 if not worse. When I asked to have garbage emptied I was informed that we didn't request housekeeping and that there's a garbage can we can use. We shouldn't have to empty our own garbage and when asking for housekeeping we should get get it

This was a sketchy place to stay. I had flown into Syracuse from TN and just needed a place to stay still a family member could pick me up the following day. I got there at midnight and first of all, all the doors were open as if they were inviting everyone inside. Secondly, the desk clerk was on the phone and complained about his job when he got done. I had been traveling for 10 hours and was in a better mood than he was. I had a room on the second floor and the desk clerk was annoyed when I asked him for directions. I was never given a WiFi password and didn't really care at that point. I also had to pay a $50 deposit which they had just started enforcing two days prior. After getting to the room, I understood the need for a deposit. There were cigarette burns on both bed coverings and t