CrestHill Suites Syracuse

Nice quiet hotel. Our first room smelled of cat urine even though they don't except cats and it wasn't very clean. The lovely front desk woman moved us to another room which was nice. Minor issues like stains on furniture, oven needs cleaning and some some dirt build up in the corner by the tub. Bed was comfortable and water pressure in shower was great. Breakfast good. We'd stay here again.

The lobby was welcoming and the breakfast was good, but our room needed some attention. The door was difficult to open, the built-in hair dryer didn’t work, and the bathroom showed noticeable wear. I mentioned these issues to the front desk but didn’t receive follow-up. We also noticed a strong marijuana smell in the evening despite it being a non-smoking property. Hoping management addresses these areas, as the hotel has nice potential.

I’ve come to this area several times for work, and honestly, this is one of the first hotels I’ve stayed at that’s truly been worth it. Excellent service all around — I definitely recommend it, whether for family trips, business, or vacations. It’s very well equipped: it has a kitchen, refrigerator, TV, a small living area, and the room is quite spacious with a comfortable bed, a good shower, and plenty of space in the bathroom.

Positive: Overall clean and functional room. One of the better hotel breakfasts I have had lately. Breakfast area clean, and items replenished promptly. Negative: Controlling the room temp was perplexing. It did was not degrees of fahrenheit; I settled on setting 12.

It is a conveniently located facility with an outdoor pool and a fitness center. My teens were excited to get in the pool and enjoy. The room was spacious with high cathedral ceilings. It offered both privacy and convenience. And the breakfast was fresh, with hot food options as well as quick to-go treats.