Hawthorn Suites by Wyndham Chicago Schaumburg

Good place. We got upgraded to a suite because the other rooms were filled. Employees were nice and helpful. The bed was comfy and clean. Didn't find any stains on any of the pillows or bed. Air conditioning worked really well. There was no odd smells. The room was fairly clean but there were some stains on the chair and couch but it didn't look gross. The bathroom was fairly clean as well but the shower drained a bit slowly. Other than that, the room was great and spacious. There is free breakfast in the morning until 9am. They don't clean the rooms on weekends so make sure you conserve towels if you have a family. The suite as a personal tv as well. Great place to stay if you don't like staying inside Chicago. The mall is just down the road. Gas stations are only a 2 minute drive.

The rooms were very nice. It would be a great place to stay for multiple nights. It had a very nice kitchen in the hotel room. The breakfast needs a lot of improvement. There was barely any food left. We had to wait for a table and then wait in line for food so we were in the breakfast area for at least 30 minutes and the food easy refilled in that time.

We had a great stay before flying in the morning. Room was nice and spacious and clean, water pressure was awesome, and it was very quiet. Best thing about this hotel was the customer service. Since it was mine and my wife's first time traveling alone we were a little underprepared and had some strange requests but they helped us out with everything they could. Only thing I would change is having a pool but we knew that when we booked. No complaints at all and looking forward to staying there again on our return.

I booked 1 room for 5 nights on their website and I got a receipt for that amount. Then they called to confirm and they had me down for 5 rooms for 5 nights each!! They fixed the error and when I arrived my first room hadn't been cleaned yet. Second room was nice...dated but nice. All of their front desk staff is really nice, but housekeeping does a truly terrible job. I got fresh towels but they didn't make the bed or clean the sink or do anything you'd expect. On the weekends there is no housekeeping at all. So you have to bring your dirty towels down to the lobby and exchange them for new ones. As well as anything you need, like soap or garbage bags.

While I wasn't expecting anything fancy, I'll skip this hotel in the future. There wasn't anything terribly alarming about my stay, but I've definitely stayed at better quality 2-star hotels in this price range. There was an odd smell coming from first my room upon check in, and by the next morning the smell had spread to the hallways. The breakfast area was crowded and I waited about 5 minutes at the front desk for someone to help me with checkout. On the bright side, the linens and bathroom was clean, and there was a kitchenette in my room which is convenient for those in need of something like that.