Extended Stay America Suites- Syracuse - Dewitt

KEEP OUT!☠️ THE FRONT DESK STAFF IS ABSOLUTELY MORONIC AND LAZY! WHEN YOU FIRST GET THERE, EXPECT TO BE GREETED BY AN EMPTY FRONT DESK, WITH NO WAY TO SIGNAL THAT YOUR THERE. YOU'LL BE ABLE TO HEAR THEM ON THEIR PHONES,AND WHENEVER THEY ARE DONE THEYLL GET TO YOU. ITS ABSOLUTELY WILD! THEY OBVIOUSLY DON'T CARE ABOUT MAKING MONEY... MAYBE ITS JUST A FRONT,OR A MONEY LAUNDERING SCHEME FOR WHOEVER OWNS IT? I STAYED 4 DAYS AND WANTED TO STAY ANOTHER 4 BUT I WASN'T GOING TO BE ABLE TO PAY UNTIL AROUND 3PM. I WENT TO THE FRONT DESK AND EXPLAINED THE SITUATION AND POLITELY ASKED IF THAT WOULD BE A PROBLEM AND THEY ASSURED ME IT WAS! I COULDN'T BELIEVE IT! THEY ALREADY HAD MY $100 DEPOSIT, I WAS ONLY ASKING FOR A THREE HOUR GRACE PERIOD! Mind you, I stayed here a number of times before without a

Positive: The location is great for people who don’t want to stay in the city. Negative: The weekly rate should be at least 350 only because some people have govt assistance paying and that would make it so government assistance would most likely be able to help more people.

Lachicka at the front desk is very nice and helpful. She is the only positive to staying here. My main issue is the keycard which is an issue with whoever actually owns this hotel. I suggest maybe if the keycard thing is not working as the owner, maybe you know just using regular locks and keys? Just easier for everybody including employees.

Where to start…. 100.00 deposit required at check in…. For what?! The recliner with a cigarette burn in it, the curtains with the holes in it or the sticky floor or the bathroom door that wouldn’t shut or the lock on the door that wouldn’t work properly… the smell was absolutely atrocious. I tried putting car freshener in the vent to help and nothing got past the stench. Oh and I must mentioned the huge nasty stain that was on the mattress. Definitely the worst hotel I have ever stayed at. The pictures on line look nothing like the conditions you will experience at this hotel.

Was looking forward to returning to this place because in the past had no issues. Arrived shortly before 7:00 p.m. January 31st to arrive to a sign on the desk saying on my unpaid 30 minute break will return. We then waited until 7:30 and a woman then popped her head out the door behind the desk at about 7:30 to 7:35 p.m. and said I see you standing here on the camera I'm just going to let you know it's going to be another 20 more minutes or so so we sat here from 6:58 p.m. till 8:00 p.m. for someone to take an hour long break while we waited to just check into a room we booked through a third party along with another person that had to wait over 30 minutes just to check in. Then to ice the cake after all of that as soon as we walk into the room and turn the light on we are greeted by roac