Embassy Suites by Hilton Syracuse

Of all the Embassy Suites I've stayed in, this is by far the most poorly managed one. I stay here often for work, so this isn't a one-time experience. They have significant issues with the HVAC system where some rooms are > 90F in the middle of winter with zero control to reduce the temperature to something more comfortable. Even turning off the thermostat brings no relief. They also have issues with free running toilets. I've run across both of these problems is several different rooms at this hotel. If you're a business traveler, and like staying at Embassy I would try the one near the mall. I've never stayed there myself, but any other option would be better. If you have no choice I recommend cracking a window in the winter time to help regulate the temperature in your room. It took me

I came into town for a high school reunion. The committee was able to secure a really good rate for the hotel. |- There is no maid service for the entire 5 night stay. So garbage cans and towels have to be reused. |- Lighting in the room is awful. It is very dark even though we had all 3 lights on. No light over the coffee station|- no fan in bathroom along with no towel racks. We used a hanger There is room for a towel rack in the bathroom.|- Light switches do not work or there are no lamps connected to them|- Thurway noise can be a problem if a light sleeper |Nice things to say|- lots of outlets and USB ports throughout the rooms|-Bed and pillows are extremely comfortable|- Free Breakfast had a good selection of food|- Free Night time reception is OK with cheese and crackers and lim

We (Wife and I, 2 kids) stayed over the weekend for a bodybuilding competition. We checked in Thursday night and left Sunday Morning. When we checked in I walked into the room and immediately noticed black tape holding the carpet down where it transitions to tile. The carpet also looked chopped and pulled away from the tile and walls (Photos). We also noticed the adjoined room door handle was broken off and a dummy handle at that(Photo). My wife used the bathroom and she called me in there saying water was dripping and the toilet didn't flush(Photo). The water was dripping off of a pan that was directly above the toilet, assuming it was access for the upstairs toilet drain, this did not make us too happy. We had already unpacked for four people and as some may know, there was a lot of food

Third time staying here. We love the separate bedroom option at this hotel which is a rare find. We were disappointed the bacon jalepeno popper omelettes were no longer offered at breakfast bar. They were always sooo good and one of the reason we returned. Libby is beautiful, great spot to hangout outside of the room. Gym was great with upgraded equipment. Pool was a bit too cold this time unfortunately and not as clean as we hoped. Would definitely recommend this hotel to others.

REALLY liked this hotel. You really can't go wrong with ES we stay when we can. You pay a bit of a premium but that's ok. Its worth it. The comfort, safety, space of a suite was really nice. Only thing was they charged $100 per night for incidentals which I thought was a little expensive. But they were credited back immediately, which was good. I would definitely stay here again.