DoubleTree Suites by Hilton Hotel Mt. Laurel

This is my second time in this hotel with my wife, very nice to be back there. The receptionists are very attentive. I thank everyone there for their attention. Great location. Easy check-in effort with friendly staff. Room was clean and well-maintained.The experience at this establishment surpassed all our expectations! From the moment we walked in, we were greeted with an amazing atmosphere and warm hospitality. The staff was incredibly friendly and attentive, ensuring that our every need was met. The service was top-notch, with every detail carefully attended to. The food was simply outstanding, with each dish bursting with flavor and expertly prepared. Every bite was a delight to the senses! The professionalism displayed by the entire team was commendable, making our visit truly enjoya

Stay at any hotel around this one. Highly recommend the Westin. From walking in the front door I should have known to turn around. The front desk staff (Very tall gentelman) didn't even greet us with a hello. "Are you checking in" then stuck his hand out and asked for valid ID and credit card. We get into our room and noticed the trashcans were in disarray with no bags to use. The patio was about a foot in width and had no chairs. We booked a suite and the only sink was in the bathroom. We get ready to go to the pool/spa area. The pool was freezing cold and surprise the hot tub was also broken. Hair floating all over both pool and hot tub. We called the Westin next door and they were so gracious to let us use their pool. Greeted us with 5 happy faces and walked us right to their 70° pool a

I am giving one star only because of the extremely nice and new front desk woman- otherwise it was an absolutely terrible experience- no stars. I booked two rooms for two nights with 4 children to have some fun at the pool during No-School November. Note- I booked this stay through Hilton’s booking line and confirmed with the woman twice the pool was open (as it was the only reason for our stay). I used 120,000 points to book. I called the morning of our departure to ask for a crib and pool hours. They let me know the pool was actually drained THAT MORNING for maintenance and would be functional again on Sunday (after we leave). I nicely asked them to refund the points so I could rebook somewhere with a pool. Customer Service was unable to assist without the manager approving the request

The rooms are good and being a all suite hotel provide plenty of space. However we stayed only for one night and I feel this size of place was an overkill. However the room service left much to be desired. First there was no drinking water (bottles) placed in the room. The tea/coffee station was inadequately stocked.

Stayed here for a good two weeks so I became pretty familiar with the place. The Good: - the room is nice as is the bed - has a nice restaurant bar downstairs - staff is nice and friendly The No So Good: - my biggest complaint is the shower... the shampoo / conditioner / shower gel dispensers are on the side wall vs the long wall... why is this a big deal? Because you can't stand in front of the showerhead without your shoulder bumping into them, whereas if they were on the far wall, it wouldn't be an issue since the shower is longer than it is wide. I know it would be a pain to fix it but... definitely worth it since it's a pain for your guests... kind of totally ruins that showering experience - the place is pretty big so it can sometimes be a pain to find a place to park that's near y