Courtyard by Marriott Syracuse Carrier Circle

Passing through for work and stopped here for the night. They currently have renovations going on but rooms are still available. I got a new room and it was good. New mattress was a huge plus and the room overall was good. It’s a bit difficult to put stuff in the fridge with the cabinet door and refrigerator door opening different directions but it was fine for the night. Staff was friendly and explained how to get to my room clearly while navigating the renovation zones. Overall it was a good stay and will be back soon!!

Amazing customer service. Was ready to fix anything we had a problem with. Made our stay quiet and unbothered but was there if we needed them for absolutely anything! I definitely will be back I love this hotel!

I originally had a reservation at the Residence, but when my plans changed to include my daughter, they were very accommodating in switching me from a 1 bed room to a 2 bed room next door at Courtyard, at no additional cost. The room was clean and the place was quiet and convenient. We passed on housekeeping on Saturday, as we stayed in all day, and when I just asked for some clean towels, they were at my door in no time at all. The only negative about my stay was that I guess there is no housekeeping on Sunday, so we had no housekeeping the length of our stay, which was partly my own fault. By the time I checked out on Monday, our in room garbage would have been overflowing, but I took it out myself. The outside garbage can was full also. Aside from that, our stay was very pleasant

I was disappointed with my recent stay. The rate I was originally quoted was increased during check-in, which was frustrating. The soap dispensers in the shower were empty, and I found trash under the bed from a previous guest — not what I would expect from a Marriott property. As a long-time Marriott customer, I’ve always appreciated their consistent quality and service, but this experience fell well below those standards. I hope management takes this feedback seriously and addresses these issues moving forward.

Front staff were super friendly. When checking in I was told I signed up for military rate instead of state government rate which was very confusing because online it’s listed as the same price. I was given the rate I needed to be reimbursed which I appreciated. The hotel room was clean and acceptable. I waited almost 25 mins at the bistro just to order a glass of wine. There is like 7 other hotels in this complex, I’ll likely just stay at one of the others next time.