Best Western Emporia

To start, I wrongly selected a 1-King no-Pet room on line, but added a remark that we had a dog. When I arrived, they said I had to pay a $20 upgrade fee to get a 2-queen Pet-OK room. OK. I reminded the manager that I had added the note, and added it again when I did the pre-check in the day prior. The manager said I could write anything in those blocks...but finally convinced me...we went to the "upgraded" and more costly room (with a promised $30 pet fee to come). Someone could have called or emailed me. We walked in to a stifling musty smell that kicked off an allergy attack and dive for an inhaler. The room smelled like a dump. Well... the sheets were clean, but there was not a drop of hot water ever. I should also mention that the outside door at the back of the hotel would not

We travel to Florida annually for winter and stay overnight in Emporia, VA. This was our first time staying at the Best Western in Emporia, VA. Our room was not the best. There was a hole in the carpet that had been roughly patched. The toilet was dirty. There was a crack in the ceiling from a water leak. Overall the room desperately needed a complete makeover. The common areas were pleasant enough and so was the exterior of the hotel. But the rooms need work. The included breakfast was not of the best quality or selection.

The breakfast was good and the lady attending to it was very nice and kept everything stocked and clean. |Our room was the terrible! Mold on ceiling in bathroom and one spot out by beds. The bathe mat for in the tub was also moldy. Nothing in the room was clean. Would not set in the filthy chair. Towels were worn and a must smell. The air conditioner vents were absolutely disgusting. Would not ever stay there again.

Positive: Nothing really Negative: Yes, the commode was too low to the floor, and the commode seat was broke. The carpet felt sticky. The safety lock on the door was Wiggley/loose. At the continental breakfast, the cereal was stale, sausage undercooked, waffle mix, sour

The room was clean, quiet & comfortable, perfect for an overnight stay while travelling. The staff were friendly and helpful. I'll stay there again on future trips.