WaterWalk Extended Stay Phoenix - N. Happy Valley

Let me start by saying this hotel is beyond a hotel. The customer service and representation of this hotel is beyond five stars. In my opinion starting with a general manager Douglas, his attention to detail and Customer needs is exceptional. This is my second time staying here and I was not let down, but only exceeded expectations. The rooms are so comfortable like a home type. Feel the amenities of having refrigerator oven dishwasher , microwave makes you feel completely at home for your stay. Can’t say enough about the good team they have here working at this exceptional hotel just a name a few extra great team members Adrian , Zak & Kelly! a big thank you to all of you for our stay. I will be referring family of friends when they come to town to visit. Thank you for making our stay Exc

We liked each room and the amenities!||Hotel is L-shaped. Ask for a quiet room. Rooms facing the streets have some car noise coming through the windows. Quiet rooms face west or north. Our top floor room faced the street and had a lowpitched hum with some street noise. It was quieter after we opened each window, closed it fully, and locked it.||We also had a quiet third floor room that faced north over the parking lot.||When you check in, you might ask for a parking pass that lets you park under covered parking for extra fee.||Each room was spacious, and the equipment worked well. Good to have a washer, dryer, dishwasher, cups, and plates! Also had pots and pans.||Decaf coffee options did not work in the lobby machine.

The staff was friendly and accommodating. The place was clean and equipped with all of the necessary facilities for a brief stay. I would strongly recommend this location. They also were able to extend our check out from 12pm to 1pm which was tremendously appreciated since our daughter had a soccer game at 2pm. A+ Stay!!!

Very good for the price. Both pelotons worked, something you don’t see in goat hotels. Room is fine. I did find some of the prior guests belongings in my room. Gave them to the front desk, but not a great sign. Per usual reviews I have added helpful pictures of the gym.

Can it get any worse have been here about a month and they demand my cleaning day be on Friday. They are incapable of cleaning on Friday's so far. Got them to move to Friday and it got cleaned once. Then they move it back. Now they moved it to Thursday and they are incapable of cleaning that day also. If i have to clean my room myself they can decrease the price! Other issues wifi drops evert single day, tv drops at least three times a day cant even put a screen on the balcony door so you can get some fresh air as they don't know how to clean!