Tru by Hilton Chapel Hill

I had a great experience at this Tru by Hilton. Josh was at the front desk when I checked in he was phenomenal!!! Josh was very polite and made check in quick and great. He was very attentive to my needs. I was addressed by my name when I came back into the lobby. He is an asset to the Tru hotel. Also, Mary was at the front desk later that day and she was excellent as well. She greeted me with a smile and was very helpful. These two made my stay a great experience.

I am beyond angry and disappointed. I gave this hotel a very positive review after my first stay last year, and decided to recommend it to a large number of family and friends coming into Chapel Hill for my daughter's wedding. I also personally booked and paid for several rooms for members of the wedding party. As I was trying to settle and go to sleep on the first night of my three night stay, the toilet began running, loudly filling with water every ten minutes or so. When I went to call the front desk, I realized we had a nonworking phone in our room. When I reached the front desk to ask for a repair or to be moved, they said there was nothing they could do as there was no maintenance person working at night and no other rooms available. Due to a disability, I was not able to get down o

This hotel is very clean and looks like a new build. The employees are very nice and helpful. The free breakfast was good with a variety of selections but we just focused on the protein. Had sausage and the little cheese omelet with coffee and grabbed a banana. Coffee and hot water for tea are constantly available. I particularly liked the water station where one can fill water in your travel water bottle. You have to pay for parking here but it isn't too outrageous. This was probably instituted to prevent the neighboring apartment complex residents from parking in their lot. This area of Chapel Hill looks very new, clean and safe. A small strip mall is very close by with restaurants, drug store and grocery. Highly recommend staying here for business or pleasure. Quiet place to stay.

Positive: I love how helpful and pleasant the staff is. I have stayed here several times and it has always been great! It's nice that there is always fresh coffee in the loby. The hotel is quiet and clean. Negative: ""

This is an out of the way place for a quiet stay. I had a pleasant sleep and enjoyed a hearty, free breakfast. There is a wide selection of food that includes packets of oatmeal, milk and non-milk beverage, freshly-made pancakes and eggs, meat selections, dry cereals, fresh fruit, juices, and bottled water. There is ample parking. I especially liked the door keys. The hotel has its own laundry for hotel bed linens and towels. The staff are welcoming and willing to help. I definitely recommend Tru by Hilton Chapel Hill, North Carolina.