Travelodge by Wyndham Phoenix North

The place is deceiving from the photos. It was bad in every way. The lobby was dirty, breakfast area didn’t serve breakfast as stated on the website, room was filthy and in major need of repair. Sheets had brown stains on them and what I’m guessing was small blood stains. The walls were filthy. My daughter stepped on a staple. The locks on the doors had screws attempting to hold them in place instead of an actual lock. It smelled like an old dive bar. It really needed a good cleaning after being completely remodeled. We went to the pool and they had no towels there or at the front desk. Only the 2 towels from our room that were still wet from previous tenants.

I am pretty flexible with hotels I stay in because I actually enjoy different experiences. I would struggle to find something good about this booking. The gentleman at the front desk did his best to make all the issues right and did apologize for not checking the booking before he told me that I couldn't check in. He put me into the first hotel room but after I walked past the first guy outside my room who was inebriated at 6:30am I went into the room and none of the lights worked. I then went back to the front desk and was assigned a new room. Still attempting to keep an open mind while walking past the dirty grounds I had to ask a gentleman to move out of the stairwell while he was snorting a white substance. I got to the next room and turned on the light switch, and the lights wer

No smoke alarms were in our room. No security lock on the door. Yhe lamp shades were filthy with gross stains. The floor was filthy. Wifi doesn't work. The t.v. would not turn on at all. HEY, at least there weren't bed bugs. 🤷‍♀️

I should have known things were going to be downright awful when I tried to call the hotel front desk with a question several times and received no answer whatsoever at any time I attempted to call. When I arrived at the hotel itself, the faculties in the lobby were shabby and in disrepair. The front desk attendant was rude and unprofessional the first time we stopped by after driving for fourteen hours to ask if we could please check in a little early. The front desk attendant rudely informed us that the cost of an early check in would be over half the price of the initial stay and we understably declined. When we returned at 3pm we were exhausted and worn down and the front desk person was different, but not better. He told us casually about things like criminal activity and drug use on

Positive: "" Negative: I left immediately. The room smelled like a dog kennel. Chunks of the ceiling hanging in the bathroom. & No breakfast! I asked to cancel my stay & get a refund, the clerk said it wouldn't be a problem & I'd be refunded but I WAS NOT REFUNDED.