Staybridge Suites Phoenix – Biltmore Area by IHG

We stopped here for a quick overnighter before our flight. The rooms were a little small. We had a room with two queen beds. It did have a microwave and a small refrigerator a decent size TV Wi-Fi. This was the first hotel. I’ve stayed at where the bathrooms had pump stations for hand soap, shampoo conditioner, so that was pretty cool.. the lobby had an area for you to eat, pool table, a lounge area with a , business center fitness area, indoor pool, and a small store at the check-in area that had many selections of food to include premade items and food you could microwave. They also had a continental breakfast in the morning but all day they did have coffee, tea, hot chocolate, and fruit. I would absolutely stay here again.

This used to be my "Go to" hotel for business travel in the Phoenix metro. NOT anymore. The hotel has taken a turn for the worse....it's staff has given up! I stayed there two weeks ago, September 15-19, 2025. The rooms are dirty, the place needs a paint job bad, there were odds and ends from someone's laundry inside and outside the hotel that stayed there the entire week. People are lounging in the commons all hours of the night/day. Sleeping on the couches in the foyer. The pool area has become a cool place to drink and smoke pot.|No thanks, I'll take my business elsewhere!

Positive: All staff members were friendly, helpful and ensured we had an exceptional stay. I would definitely stay here again. Negative: ""

The room was perfect. Super clean, all the amenities I needed and then some, the GM checked me in, was super courteous, and made sure I had anything I needed. Breakfast in the morning was good, except I used to work for a Hotel that served those frozen omelettes, they are ok but would rather have real scrambled egg. Wish I had time for the hot tub! Maybe next time. Thank you, would definitely recommend.

Had 10 days in PHX. We split the stay with 5 days at Holiday Inn Scottsdale North and this Staybridge near Biltmore area. The Staybridge room was nicer, newer and larger than the older HI. The freeway access was fantastic without the noise one might think would come with that. The front desk staff were exceptional and shout out to Irvnine for managing the walk thru the day prior and upgrade. The one point that may have left a blemish on the property was the housekeeping staff. The houskeeping did not visit our room even to take out trash or replace coffee. By the last night of our stay I hear the two housemen talking outside the room around 10am. Thinking they see we are leaving for the day, it should be serviced by the time we came back around 3pm. In fact, I even asked the morning