Staybridge Suites Detroit - Southfield by IHG

First time I stayed here was last year with some associates & the room was clean. Second time I stayed it was decent. But THIS TIME, was MY LAST TIME ever staying here. They’ve completely fallen off, especially since it’s a newer hotel. I checked the room for cleanliness, the bedding looked like it had been slept on due to stains on the pillow cases like dye & oil from someone’s hair. So, I went to the front desk, asked for housekeeping but was told they were gone for the day so I was offered a clean set of sheets & I had to change them myself! I left & came back to discover toilet stains on the front end of the toilet bowl that I didn’t see before so I went to the front desk to change rooms. The 2nd room bedding was clean but I had got extra linens just in case it was dirty like the first

We really did like this hotel, even though it was kind of a mixed bag. We were greeted by the kindest lady at check in (I really wish I could remember her name). But then a different desk person we dealt with later in the day, was really unkind when we asked for extra blankets, and acted like we were asking for something unreasonable. The lobby and common areas were glistening, and smelled so good. Our room was very clean in most places, except there were some REALLY suspicious stains on the couch and chair in our room (like, WOW). Our suite was huge, modern, and the linens smelled great. The bed box frame was broken, but my husband was able to kind of fix it, so he didn't roll off the mattress in his sleep. It was very hard to get warm in there, and the shower was a frigid experience (i

This hotel was superb for its class. Best features: incredibly nice staff and really nice a/c and heat. And you could hear a pin drop. We also enjoyed the weekday social hour with food. Everything was clean and worked well. We couldn't have asked for more.

Staff was ok but didn't resolve any issues we had. Cleanliness is lacking. Poor craftsmanship especially for being a new hotel. Not enough acoustics between rooms. I did however enjoy the shower and having a full kitchen. I also liked that the bedroom was separate from the living space.

The rooms, the service and the location were all EXCELLENT. Hubby and I celebrated each other in room 410. It was perfect! Clean! ......and quiet. We felt like we were the only ones in the entire hotel. Staff appropriately greeted us at the hotel lobby and in the hallway. The room was spacious, very..very spacious. Just like we like it. The bathroom was lovely. The shower was huge, perfect for two. ❤️😍 The entire space was clean, updated, comfortable and was a perfect get away. We definitely will return. Thank you for the Anniversary gifts Springhill Suites. It was totally unexpected and we both appreciate it.