SpringHill Suites by Marriott Herndon Reston

I have stayed in this hotel several times while traveling for work. The rooms are spacious and clean. The front desk staff is kind and efficient. The suite sizes vary but the first one I had was very roomy. A kitchenette area with desk, and a small sofa that folds out to a couch, bed, and for a hotel, large sized bathroom. The other two seemed smaller than the first, but similar layout. The breakfast area is small and the options are not abundant, but standard fare. Make your own breakfast sandwich, oatmeal, some yogurt, and fruit. A few small pastries.

Positive: I stayed 3 weeks in this hotel. All personals are great, kindness and polite. Negative: No

Everything inhouse was fine. Bedding was decent. Everything worked - clean. I was stranded due to a mechanical delay and chose this Marriott property due to my Bonvoy account. I should have gone with one of the other choices. Waited in the cold for 40 minutes for the van, while my other choices made two passes. Small van with a tiny sign on the door. I dad a 07:30 flight the next morning - was happy to hear the van ran every 30 minutes top and bottom of the hour. Great, I'll be down for the 05:30am run - Oh, but the service doesn't start until 7am. Crazy. There has to be 50 flights before 8am... So, updated my Uber and paid out of pocket. Thanks for nothing. |Decent hotel other than the lame shuttle service.

Absolutely GORGEOUS hotel and views all around! Great customer service and hospitality… stayed here the first four days after having spinal cord at Reston Medical Center. Definitely recommend and convenient to everything!

The hotel receptionist’s attitude was absolutely appalling and completely unprofessional. She/He spoke to me in an extremely arrogant, condescending tone throughout, acting cold, disrespectful and dismissive toward guests, with zero basic courtesy or sense of service. The way she/he talked was aggressive and full of disdain, making me feel extremely uncomfortable and deeply offended. I am truly appalled, disappointed and furious about such terrible service!