Courtyard by Marriott Dulles Airport Herndon/Reston

I rarely leave reviews, but this stay at the Courtyard by Marriott Dulles Airport Herndon-Reston motivated me. I arrived and upon being given a room, and inspecting (as I do), there is some serious cleanliness and condition issues. The underpad was literally stuck to the mattress, trapping hair and other unsanitary debris. See photos/video because the beds were clearly not in acceptable condition. I viewed two rooms to give the hotel a chance thinking the initial room was a one-off incident (it wasn’t). I reported this immediately to the front desk, and I was told they would note the issue and that I would not be charged. I left and stayed at the Westin nearby instead (significantly cleaner and far better managed). Despite that assurance, I was still charged. I returned to the hotel be

I was only in town for a short trip, however, both Mr Roland and lady who checked me in were very kind. I was very grateful for their assistance.

I had a pleasant experience with their airport shuttle service. The driver, Chloe, was very kind and professional. I will continue to use their airport shuttle service. Thank you

Positive: "" Negative: the toilet leaked, We were offered another room, but we stayed in our room and used towels around the toilet. Also, the hotel accepts pets, but has no outdoor trash cans to deposit poop bags.

Our stay at this Courtyard was great - rooms were clean, bathrooms were renovated (no more tubs), and the service was stellar. John from the shuttle service was very helpful and the front desk was very hospitable in placing us near my parents. The only feedback I have is that lighting was a bit poor on the bathrooms, especially for us ladies trying to do makeup. However we were lucky enough to have natural light come in from the balcony. Well located in terms of malls, stores, restaurants and highways nearby!