Hyatt House Herndon/Reston

Treated us like they knew us personally! The room was CLEAN !! It was beautiful. I was given an automatic upgrade! Fireplace living room full kitchen 2 king sized beds each with their own bathroom 3 large televisions and it was extremely quiet. I had never heard of Hyatt House. Hyatt yes but not Hyatt house. I reserved a king studio but in return got upgraded to all the things I mentioned earlier. There’s a gym swimming pool conference area as well as REAL BREAKFAST(none of that cold cereal cold bagel crap) EGGS BACON ETC HOT BREAKFAST!! The staff warm kind and genuine. I’m coming back this will be my choice for a hotel stay bcs they made it feel like home away from home. Oh yeah I almost forgot if you need or prefer this; they have a bar and tvs for the sports enthusiasts with plenty of l

I've stayed in this Hyatt before, so I anticipated a general level of moderate maintenance and upkeep. However, during my most recent stay, things were broken and not working in the two-bedroom suite my family and I occupied. One king bed's box spring was broken, which caused the bottom corner of the bed to slope downward. I slept on that side of the bed the first night and kept feeling like I was going to roll out. I investigated the next day and found the broken box spring. Luckily we had an extra towel in our suite that I could fold to put under the mattress to lift it a bit. In addition, the toilet in our bathroom didn't flush correctly each time. The water would recede but the suction was not enough to take the toilet paper. Several times when I tried to flush a second time, the stopp

Positive: The suites are large and comfortable. Full kitchen. 2 baths! Wonderful general manager who truly cares about her property, staff and guests. Nice small bar/restaurant in the evening. Free full breakfast. Negative: The hotel is tired. It needs updating which has been delayed ever since covid.

Hyatt House Herndon/Reston may be an older hotel, but the service really makes up for it. The staff was super friendly and made us feel very welcome throughout our stay. A special shoutout to James at the front desk he was incredibly friendly, helpful, and went above and beyond to make our stay feel special. The General Manager was also very welcoming and helpful, which really shows how much they care about their guests. Breakfast was good and had all the hot meal options you’d need to start the day. Overall, a very comfortable stay with excellent service. Would definitely stay here again!

I booked this hotel because they advertise a shuttle service. When I asked for the shuttle this morning, the man at the desk said “the shuttle person is on his way. He will be here in 20 mins.” I go back to the desk and it is a different man and he says “sorry. We don’t have a shuttle service today. I’m not sure why that man said that.” I won’t be booking here again and I come to dc on a regular basis.