Sheraton Chapel Hill Hotel

The beds are comfortable and hotel is clean. But there are little things that are frustrating. Two times there was no coffee anywhere in the hotel. I guess one person doesn’t show up to work and no one else has the skill set to make guest coffee. We got hot water - no tea bags!||#2. You can’t get on internet without an explanation from front desk because system doesn’t work right. ||#3. They make you scan a bar code for parking and you have to go get your license plate number and put in a special code to not get towed or charged. It is weird. The hotel isn’t in a place where someone would just need to use their parking lot to park. I don’t know if this is another revenue source for hotel but it is an inconvenience and most people don’t know their plate number so it is a hassle. ||Eggs were

You can not spell TEAM without T and M. Both Ms. Talieshia Mock and Ms. Taylor Marshall were very patient, knowledgable and made sure that we felt very welcomed and cared for during a very sensitive visit for us. We will definitely be back for our next Chapel Hill visit. Thank you ladies!

Positive: It felt like a quality hotel and the pool was wonderful! Negative: I did not agree with having to pay for parking. Room service for breakfast was confusing, we had ordered certain items and did not receive them, when we told staff they did not correct it.

Compliments for Outstanding Service at Sheraton Chapel Hill||My husband and I had the pleasure of staying at the Sheraton in Chapel Hill, NC, in room 326 during Thanksgiving. I want to take this opportunity to congratulate your organization for maintaining such high standards of hospitality.|Special recognition goes to Gladys Cardona and Santiago Pascual, whose professionalism and friendliness truly stood out. They ensured our room was not only spotless but also consistently comfortable and welcoming. The attention to detail—from fresh linens and perfectly arranged amenities to the immaculate cleanliness of every corner—made our stay exceptionally pleasant.|Their dedication reflects a genuine commitment to guest satisfaction, creating an environment that feels both relaxing and cared for.

My boyfriend and I stayed here and the room was 80 degrees and the AC did not work. Room 356. The hotel is nice and the staff is great but just be mindful that it’s very hot in the rooms.