Residence Inn by Marriott Bloomington by Mall of America

I cannot recommend you stay here, even though I loved every interaction with this hotel. The front desk staff other than the manager (I think he was) were stellar. The rooms are a little cheap / older, but more than acceptable. My issue is their billing. I was one of 4 guests during my stay that had incredibly large holds and strange billing issues. I caught all three other guests away from the desk and the story was the same “I’ve never been charged or treated that way by a manager at any Marriott location.” We all had the same issues of multiple over charges, and unreasonable behavior from the manager on duty. They have always been my standby for 13 years of group travel & tourism planning. I personally believe it’s the management/ holding company of this particular hotel.

The hotel is close to the airport, but is relatively quiet throughout the day. Friendly staff, big shout out to Idania - professional, competent, and approachable. Traveling with a baby could be stressful, but she made our stay hassle-free, and enjoyable. Family-friendly, 5 out of 5.

Rooms and service were great. It's a really nice hotel. However , it advertises there's a restaurant / bar but it is across the parking lot, fairly close , but not in the hotel.

Positive: Helpful staff. Free shuttle to/from airport was seamless. Negative: Carpets were dated/stained.

The staff are nice but in the summer they keep the heat on in the breakfast area. It was so uncomfortable in there we couldn't even grab food. The rooms are incredibly dated. The A/C units aren't maintained. They don't change the filters at all. Ours stopped working and the guy removed a filter two inches thick with nastyness. The price is too high for not having updated anything in 30 years.