Midtown Garden Hotel

Parking is permitted along the front of the hotel or covered garage. The rooms were comfortable, quiet, and clean. The pillows were memory foam and bed was soft (a little squeaking). The bath towels were fluffy, soft, and absorbent! Decent shower water pressure, no hot water problems, but shower curtains don't stay closed causing leakage around the sides. Our room had a hair dryer, iron, mini fridge, and microwave. Several amenities were under construction and not available including the fitness room, pool, court yard, and restaurant. There was definitely clear signs of the building itself needing some upgrades. Very little staff members but also seems like a very empty hotel. Cleaning services available if you tell the front desk. It's about 10-15 minute drive into central Phoenix.

The reason why I write this review is due to the fact, I approached the management of my concerns and there was no sense of concern. The gentleman behind the front desk acted like he didn’t know what he was doing. This hotel is under renovation - no amenities at all. You have to dig quite far on their website to find this information. None of the other booking websites have this information either. Renovations I could live with - the room was clean, lobby was stark but clean and the staff friendly. Didn’t see much renovating happening while I was there so noise was not an issue. However, besides not having any amenities the tv had no service for my whole stay of 4 days. Management was aware and unable to provide any satisfactory response. Luckily WiFi was in service and I could use

After booking, I looked at the Yelp reviews. Oops! Backwards! The reviews were the worst i'd ever seen! I called to cancel, but Steve at the front desk assured me the hotel was UNDER NEW MANAGEMENT.|||| He promised me I could have my money back if I wasn't pleased. I told him I'd help him with internet reviews if I was. ||||Here's the truth: the previous owners ran this hotel into the ground. It doesn't look like they repaired anything during their ownership. This hotel is badly in need of refurbishing. The new management will be doing this. In the meantime, my room was clean and totally acceptable. Especially for the bargain price I paid during high season in Phoenix. ||||David and John had great attitudes. They went out of their way to help me with anything I needed, including direction

When I read the reviews of this hotel, I was hoping that it would be at least a decent place to spend two nights while training as it was the only hotel with availability the dates I needed. That should’ve been my first clue. The hotel is dirty and rundown. They do not offer any breakfast (even though it says free breakfast)with the exception of some granola bars and some yogurt sitting out at room temperature. They do not offer coffee. They have a small pot in the room but no condiments of any kind. When we got locked out of our room because the key stopped working they seemed very put out they had to make us a new card. The plug-ins weren’t working. The thermostat wasn’t working. I definitely will not stay at this hotel again. Only good The only good thing I can say is that it was quie

Horrible place. I'm not expecting my own perfect mattress at a hotel, but the ones in our room were literally lumpy and laughably bad. Theres no blankets either. Just sheets. There was spilled red paint on the walls and carpet in the hallway outside our room. How long has that been there? The lobby music was hip hop, which gave a pretty unprofessional vibe. When we came back late in the evening, the lobby door was locked and the lights were off. We had to bang on the door until someone let us in. No side door for key access. In the morning we were reminded about check out time by someone coming to the door and knocking. Why not just use the courtesy phone? Very strange place.