Hyatt Regency Phoenix

Great location for a concert in town. Corner rooms are best because it's noisy otherwise. Beds and pillows are too firm for my taste. Everything was clean in the room. Some employees were very friendly, some not so much. That's understandable if someone has a bad day.

If you enjoy cleanliness, city views, with excellent hospitality--- this is it! I experienced truly exceptional service from Madeline at the front desk. Her attention to detail, professionalism, and genuine care were unmatched throughout my stay. She went far beyond expectations. When I returned to my room, I was greeted by a beautifully written note and thoughtful gestures that were deeply meaningful and completely unexpected. It truly made my special day even more special. Madeline also facilitated an impeccably smooth and efficient check-in process. Her etiquette was flawless, and she took the time to ensure I was fully comfortable with my room, even after I returned with an additional request. Madeline is the embodiment of what hospitality should be. She represents the very best of the

Great location - walking distance from lots of bars and restaurants - and nice staff, but the room walls are paper thin! I could hear the TV and conversations of our neighbors. Some sections of the hotel are modern but others are a bit outdated. The room was fine but no view or natural light. And the shower water was a fluctuating temperature (not consistently hot).

I prepaid via a third party for two rooms and was charged at the site even though I told them I prepaid thru booking.com. The rooms were very clean. The shower was exceptional but the coach had a wire sticking out of it which made I very uncomfortable to sleep on. The mattress on the bed should be replaced. That was also uncomfortable.

Positive: close proximity to convention center. Staff was friendly Negative: Yes, our 'balcony' room was not what we expected. The photos on the website makes it look like a nice balcony overlooking the city where you could sit in the morning and watch the action below. Ours was not like that and will not select that room again.