Hyatt House Sacramento Airport / Natomas

I recently stayed at Hyatt and overall had a very good experience. The hotel was clean, comfortable, and the staff was friendly and helpful. Everything during my stay went smoothly. My only small suggestion would be for the hotel to have phone charging cables available for guests who may forget theirs. Even having a code-based vending option or complimentary chargers at the front desk would be very convenient and appreciated. Other than that, everything was great, and I would happily stay here again!

Positive: Great room w/ nice kitchenette, comfy bed, loved the walk-in shower Negative: No info given at counter for Wifi. It was a pain to use the phone to ask because there was not a direct line to front desk. International operator got me through. No towels at the pool. Had to go ask for them.

Good, clean hotel with free parking (and sometimes breakfast). This would have been 5 stars, but I happen to arrive early in the afternoon (1:30pm) and my room was apparently ready, but they would have to charge me $25 for early check-in? Ridiculous! I've have status on Bonvoy and have never even heard of this charge. I have checked in various hotels as early as 11am (Bonvoy) and never got charged. Also, bfast is not available for everyone? Based on some weird booking options -where some members of my party paid more- and bfast wasn't included with their reservation? How can this hotel be discerning with this location (15min away from DTown Sac) and nickel-and-dime people? I'm conisdering looking at other locations for my future stays in Sac. The good side is that across the freeway, is

Hyatt House Sacramento is a masterclass in incompetence and leadership failure.|On a two-city business trip, I stayed at a Hyatt property in San Francisco with no issue. Tap-to-pay worked fine, check-in was smooth. Sacramento was the complete opposite.|I was refused the ability to check in. Then I was told if I canceled, my card would still be charged. Let that sink in: Hyatt was willing to take my money but unwilling to provide a room key. That is not a “policy issue,” that is an operational and ethical failure.|I asked to speak with the manager and was told she was “too busy” and that she refused to speak with me. The manager’s name is Bal Kaur, and the front desk staff stated they were acting under her direction. Their lack of professionalism, empathy, and basic problem-solving made it

Staying here was an amazing experience. I didn’t have any new year plans, but I decided to come over to the bar to grab a bite. I got the Wings and they were delicious! The bartender Lokesh was amazing as well, very courteous and the drinks he made me were refreshing! If you’re looking for a place to stay even for a staycation this is the place to go to! My room is cozy and very clean, I think this my place to stay when I need to.