Hotel DeSoto

I am a long-time hotel customer and have never experienced service this bad. My flight was canceled due to severe weather—something completely out of my control. The airline refunded me, the car rental refunded me, but Hotel Desto refused to issue a refund or even offer a credit for a future stay. I contacted the hotel multiple times, emailed the manager directly, and called at least five times. The manager never returned my calls. That alone tells you how much they care about their guests. This hotel chose to keep my money even though I physically could not get to Memphis, and I ended up flying back home instead. Zero flexibility. Zero customer service. Zero accountability. If you value fair treatment, professionalism, or even basic courtesy, stay somewhere else. Hotel Desto clearly does

I'm not sure what rating to give this. First it was very clean and smelled clean. Staff not overly nice but not rude either. Rarely was there someone at the desk. The lobby desolate 95% of the time. We stayed there for 3 nights. |Night 2 we were going to go smoke. I had told the other party let's wait a few. Within that time we hear sirens, look out and at least 10 cop cars with more rolling in were outside with the officers throwing on bulletproof vests with guns drawn running into the building. We made a plan as to what to do if something went crazy as we had zero idea of what was going on. We figured we would get a call from the front desk stating our lives weren't in danger type of thing. Nothing. I finally called down to ask if we were under any threat, which she stated no but the lob

Positive: It was a good price for the room Negative: Internet and television were not operational during our stay

After staying over night, the cheapness of this hotel makes sense. The rooms smell highly of chemicals, the beds have a very thin sheet as a “comforter” so we were all very cold all night despite having the air turn up to 73. They have very cheap burnt coffee in the morning, no breakfast at all. The hotel is not a welcoming stay. We got out as fast as we could in the morning.

Hotel staff rude and unprofessional. Staff ignores do not disturb door signs. My personal items were touched, some missing. Although staff enters and exits room without permission, they did not clean room. Trash cans were over flowing. Would not recommend to anyone