Best Western Plus Olive Branch Hotel & Suites

I do not know if the decision to let the housekeeping staff off for Thanksgiving was a management choice of the individual hotel or a moronic corporate decision to "let our beloved employees enjoy family time" More likely a money grubbing scheme. With a very full hotel, this was a very bad idea. We were required to bring our dirty towels to the front desk.We received a mess of worn towels and a wad of washcloths. The day after thanksgiving, no room cleaning, no clean towels, they were too backed up. The hot water ran out on two mornings so we had tepid showers on cold days. there was only one functional elevator for three days. The room was nice, except for the upholstered chair and ottoman was horribly stained. I would not sit on either. I felt bad for the hotel staff who most likely had

The guy at the front desk was very rude! I booked a room for my daughter she’s 21, It didn’t say the age limit was 25 on the site! Another guest walked up to ask for pillows for the bed ( theirs had none) and he was also rude to them and saying they didn’t have pillows!!!!

I had a great stay and the entire hotel staff were nice and very professional! The rooms were very nice and clean and the breakfast was delicious

Well being harassed by the general manager first thing in the morning. The woman is a racist never have I had explain myself of being in a hotel, I was asked what my room number was I said I didn't have a reservation I stayed with someone else I didn't ask there name as we were busy enjoying each other. The next morning I left and they slept on I left went outside grabbed my mug for tea went back in then this racist started on me well I certainly won't be back. Just because I'm white I didn't take much notice of the room number wasn't aware that it's not allowed to have sex in a hotel Called best western reservations spoke with guest relations they weren't able to help as reservation was under another name and they would need to call.

Positive: Great staff, clean, black-out curtains, decent (free) breakfast with good selection Negative: (very nitpicky, but:) I am *very* short and, like other best westerns, this hotel is perfect for tall people. The bed is very high, the shower head and towel storage were out of reach.