Hampton Inn & Suites Norfolk-Airport

We have stayed here over a half dozen times on our way to and from Florida. Great location and I have nothing but praise for the staff and the hot breakfast and location. Unfortunately the rooms are showing their age, especially the bathrooms. The wall covering is peeling. Toilet flush seemed unreliable, but it worked. Biggest issue was when we heard a loud continuous noise above the bed and realized the the fire suppression sprinkler head was visibly shaking above our heads. Stopped in a few minutes. Called front desk and maintenance came in only a few minutes. Reassured us that we were not going to get drenched, that it was air pressure in the pipe and a plumber had been contacted. But he couldn't promise that it wouldn't happen again. It didn't, but we didn't sleep very well. He offer

Positive: Have stayed at this particular location over 11 times. Always excellent staff. Always have been pleased with rooms. Negative: ""

This is review is more about the customer service and less about the hotel. Ambritt and Ashia went above and beyond with their customer service skills. They both were very attentive and friendly. Ambritt also served as a concierge as she kindly recommended dinner, shopping, and excursion options. Ashia accommodated my requests with a smile. Each lady represented the brand well!

after an exhausting flight and delays, finally got to the hotel got a few hours of sleep before was time to leave. I must say the breakfast was amazing make sure you stop on your way out Diane will take great care of you thanks for making our morning great you rock

I had a great experience here while I was on the go! Great customer service by Reggie the maintenance Manager. Convenient location and the breakfast was surprisingly delicious: waffles, omelette, fresh fruit, and boiled eggs.