GreenTree Hotel Phoenix West

I checked in today, February 14, 2026, at approximately 6:25 p.m., and I would like to commend the two front desk associates who assisted me. They were both exceptionally kind, welcoming, and professional. It was truly refreshing to see team members working so well together in a supportive and cooperative manner. During a previous stay a few months ago, my experience with the staff was not as positive. I am very pleased to say that there has been a noticeable improvement, and the current team has created a much more welcoming atmosphere. Please extend my appreciation to the front desk staff for their excellent service.Jazzy and kiyana great job girls

Lobby, breakfast room were very nice. Elevator and rooms themselves had worn carpets with stains, paint scratched off doors, patched caulk in bath, sink drain was slow. Fridge was so cold a can of soda exploded (no way to turn it down), and the “auto” feature of the a/c must have been faulty because it never shut off and vent was level with the bed (set to 80 and outside temp low 70s). Lumpy pillows, bring your own!

⭐☆☆☆☆ I Would Give This Hotel Negative Stars If I Could I have stayed in some questionable places before, but this hotel managed to set a new low standard I didn’t know existed. First off, the photos online must have been taken sometime around 1997… on a very forgiving camera. The moment we walked into the room it smelled like a combination of wet carpet, old smoke, and broken dreams. The carpet had a texture I can only describe as “mysteriously sticky.” I didn’t want to walk barefoot because I genuinely feared I might get stuck to the floor like a fly trap. The furniture looked like it had survived several decades of bad decisions. Scratches, stains, dents — if this dresser could talk it would probably ask for retirement. The bathroom was an adventure of its own. The shower had about thre

Positive: Friendly breakfast staff Negative: Could not get housekeeping to drop off a blanket that was not included on one of the beds, clean towels and toilet paper after (2) requests at the front desk.

Stayed here for 6 nights while on business with my trucking terminal. Stayed on the third floor and my room was great. Hotel is quiet all the time, staff are friendly and respective. There is complimentary breakfast every morning. My room was clean and neat when I came in but the TV and furniture seem a little outdated. Bed was very comfortable. The bathroom was clean, some shower tiles were sticking out but was sealed with caulk or grout which was weird and the grout in the shower was stained dark brown in random spots. The sink was very slow draining which got annoying. My room did come with a microwave, coffee maker with coffee supplies and a fridge which was convenient. Just have to get used to the loud cars and sirens passing throughout the night and early morning time when sleeping.