Fairfield by Marriott Inn & Suites Atlanta Gwinnett Place

Excellent 3-star hotel, easy to locate, parking is adequate and well-lit, despite booking from a third party, checking in was seamless. The lobby and dining area was clean, spacious and bright, and the front desk staff was friendly and attentive. You can easily access the gym and the pool near the elevator. The elevator is a bit noisy but it works fine. The rooms are clean, smelled nice, the TV is big and has a good amount of channels to surf from. The Internet is fast and the desk/work area is pretty good. The bed, pillows & comforter are all cushy and got some good sleep out of them.

My family and I's stay at this glamorized motel labelling themselves as a hotel was by far the worst stay, I have had at a "hotel" in my entire life. We checked in on 03/12/25, Wednesday afternoon. My family and I were in town for a funeral. Upon checking in, we were told that there were only rooms available on the 3rd floor, we quickly learned why. As we stepped off of the elevator, we were met with a loud continuous mechanical buzzing sound that we were told was "the heating system". Although the vent was right next to our door the sound was muffled upon entering the room, so we decided to let it go. Upon entering the room, I was hit with a damp moldy smell we turned on the AC and decided to address it with the front desk staff on our way out. Upon exiting the hotel, we informed the staf

Positive: The lady at the front desk was polite and courteous Negative: The first room had a lot of mold on the bathroom ceiling and picture frame. I informed the front desk and they changed my room. The second room had bed bugs. I saw it in the morning took pictures, recorded it and informed front desk.

our friend had bed bugs in her room. she had to sleep on the floor of our room (what kind of hotel doesn’t keep cots??), with the promise she’d have her own room the following night. come morning, they kicked all of us out. considering how much this was their fault, they really failed to be hospitable at every turn. thankfully, our customer service agent got us a different hotel (residence inn, down the road, much nicer!) so at least marriott has some capable people, because gwinnett place sure doesn’t. if you can, stay at the inn down the road through marriott instead. also our shower was moldy. like… so moldy. eugh.

I have stayed at this location in the past (October 2024) and enjoyed my stay. However, I returned to this location Aug 2025 and my experience was not the same. The desk agent was pleasant, but immediately after check-in I went to check the room, as I typically do anywhere I stay to check it out, and was greeted by the smell of mildew. I immediately returned to the desk to ask for a different room, but due to the holiday weekend they did not have one, which was understandable. What was not understandable was being offered a concentrated spray to mask the smell which indicates that the property is aware of the issue and they are not interested in fixing the cause of it. The agent stated they would cancel the reservation upon my request only for me to receive a check-out invoice a few days