Extended Stay America Select Suites- Phoenix - West

I am a long time customer of this brand. Any other extended stay hotels that i've stayed in have been good. This hotel, however, grossed me out. I was not real impressed with the drive up nor the lobby appeal, but being tired i decided to check in anyway. When i walk in the room, the first thing i've seen was the stovetop nasty as can be with the tv remote sitting on the burner. When i turned on the lights i noticed door on cabinet ready to fall off, blinds all broken, just one single sheet on the bed, the bathtub nasty, and worst of all bugs and dirt all over the floor. I should have known from the look of the carpet when i stepped out of the elevator. Whoever thought that this hotel room was ready to be rented, in my opinion, should be terminated. I would suggest that someone in a higher

⭐️⭐️⭐️⭐️⭐️ Raquel, the General Manager, truly makes this property what it is. While the hotel itself is starting to show its age, her professionalism, leadership, and genuine care for guests more than make up for it. She is attentive, responsive, and goes above and beyond to ensure guests feel comfortable and valued. It’s clear she takes pride in her work and does everything she can to create a positive experience despite the challenges of an older property. Because of Raquel, this extended stay has felt welcoming and well-managed, and she is the reason I would recommend staying here.

I will always have good things to say about this place I have been here since August and have had nothing but great Interactions with the girls in the front office. Chamar Raquel and Sabrina always make sure me and my family have all of our needs met. They should definitely get a lot more recognition as they deal with so much more than they need to like rude guests. They try their hardest to keep the property looking as best as they can they are the reason why I continue to stay here! Their customer service has been top tier. Thank you so much to these 3 ladies for making our stay here the best that they can!!

Positive: "" Negative: Staff was rude, hotel was dirty. Elevators were dirty. The hotel smelled like urine and smoke. There was no remote for the TV. Don?t expect to get soap and I found a straw that appeared to have been used to have been I feel it smoked out of.

If there’s a zero star I will leave them zero for this place. They are some clowns. I booked a room for my truck driver because his truck was down. I called in to see if they have early check in(most places do either as a courtesy early check in or a fee, not only the front desk people with and attitude and rude( NO, WE JUST CAME IN to work”) what does it even mean you just came to to work? What does you just came to to work has to do with me inquire an early check in, even with extra fee that’s ok for us too. I hung up and thank her either way and said oh no worries he will just come back at check in time. Then my driver called to confirm the reservation they rejected our reservation saying because we booked through a third party site… and we have to call them to cancel and get a refund.