DoubleTree by Hilton Hotel Norfolk Airport

I love staying at this hotel. The staff is always friendly, the rooms are always clean and we our time here. With that, I wanted to recognize Towanda. |Every time I come to town and she is working she is always helpful. Tonight she went out of her way to help me with an issue that I had. |Without hesitation she ensured that my concern was addressed and the issue was resolved. That’s what I call customer service! |She is yet another reason why I enjoy staying at this hotel. Great job Towanda, your efforts are appreciated!

Think twice about reserving a room at Doubetree Norfolk. I’m sure there are way better options. We booked our park and cruise rooms way in advance of our cruise. A couple of days before our cruise our rooms were cancelled and they rebooked us at the Hampton Inn. We have had a few bad experiences at the Hampton Inn so we weren’t happy about that. The day we got home from our cruise which was late returning to port we waited over 2 hours for our shuttle. It was cold and we had my brothers son with us. After numerous calls to find out where the shuttle was at, one shuttle told us to move to another pick up point which was also wrong we ended up spending 80 Dollars for Taxi Cabs for both our families to take us back to our vehicles. I definitely do not recommend this hotel for the park and cr

Good as per North American standard and much better than their competitors in the same price range. Fantastic people, very good and quick check out check in. Stayed two times. Very clean and convenient rooms for working. Good restaurant and huge portions(compared to anyone in Canada))). Gym is simple but i dont use it. If you want to kill competition install proper coffee machine for breakfast buffet.Us, Europeans need a tiny shot of espresso in the morning and we dont really drink huge filter coffee. Will stay here again for sure, thank you

Positive: We were welcomed and given an excellent room. It was a good spot to be close to the airport but also have access to food and shopping. Negative: Warm Cookie and water was a nice touch at welcome.

Was a little nervous about staying here after reading some of the other reviews, however, I will definitely stay here again. The front desk staff was very nice and helpful. Efficiently checked me in and answered my questions regarding the airport shuttle. My room was updated, modern, clean and the bed slept well. The shuttle driver was pleasant and personable. She went out of her way to accommodate everyone aboard. Safe driver! We left on time and arrived early to the airport. Thanks again for helping make my stay enjoyable.