Crowne Plaza Suites Msp Airport - Mall of America by IHG

Leo at the front desk was an absolute charm! He greeted us warmly and provided excellent customer service. They are lucky to have him!! We had a couple minor issues with the room, such as the fan not working, but overall it was a great stay. This property is clean, has a convenient location close to the airport with a shuttle and the ability to leave your vehicle. Would recommend!

I had a wonderful experience at the Crowne Plaza Hotel near MSP. Leo provided exceptional customer service from start to finish—professional, accommodating, and incredibly flexible. He went above and beyond to ensure everything went smoothly and made my stay feel effortless. Thank you, Leo, for your outstanding hospitality! I highly recommend this location for anyone looking for comfort and excellent service.

Freezing! Cold rooms, freezing halls and lobby. They must turn the heat super low for cutting costs. We turned the heat up in our room, but by morning it felt freezing again. Went downstairs for breakfast and I wished I brought my hat and scarf. Even with a sweater and wool pants, it was so cold. On the parking ramp, the path to the steps was shoveled, but not the path between the fence to the rest of the parking lot. The parking ramp steps left a very bad impression before we had even entered the building. So dirty and creepy. We didn't want to park lower because we wanted to avoid them. Getting to the lobby from parking felt like a maze. Photos in the hall were a nice touch, but you could tell the place needs updating. The hall color felt muddy and dark. There were scuff marks and peel

The hotel was beautiful and kept extremely clean. The staff was very accommodating. The hotel shuttle was excellent on the way to the airport. When we called for the shuttle to pick us up from the airport there was no communication between them and the front desk. Had to wait an hour for the shuttle. My son tried to enjoy the hot tub but there were 4 kids smoking pot in the hot tub so he had to leave.

Great location, right by the Mall of America, highways easily accessible to get around the greater Minneapolis area. Feels like the hotel is in the process of an update. Floors 1-5 are the actual hotel, and might be older rooms. While floors above the 5th floor are Air BnB. Leo at the front desk is great really appreciated his help and service. Breakfast made to order was good, and service at the restaurant was really great. Hotel and Restaurant area usually not busy, several lounge areas also throughout hotel. Pretty large pool as well.