Courtyard by Marriott Florence

It is now clear that the (Courtyard by) MARRIOTT folks absolutely hate disabled people. In spite of being members of their rewards program and having our preferences set to always and ONLY reserve handicap accessible rooms, and always checking to make sure that it was a handicapped accessible room that we booked, once again, we were given a room that was NOT! We were given the same lame excuse (lie??) that "someone messed up the booking".... "the hotel is full".... "geee we're so sorry". The bathroom only had one hand hold which was in the tub, no handheld shower head, no room to include a wheelchair, or walker in the bathroom. This is an absolute terrifying thought for someone who cannot get around without the assistance of a walker. We pretty much had to beg for a shower seat. This hotel

I had to make an unplanned stop on my trip from NOVA to Anna Maria Island and chose this Courtyard Marriott because it was dog-friendly. Unfortunately, it was a very disappointing experience.||The hotel had a strong, unpleasant odor. The carpet seemed like it hadn’t been cleaned in years, the bathroom sink was cracked, and the tub even had a hole in it. Overall, the room felt neglected and unclean.||The atmosphere outside the hotel also felt unsafe. People lingered in a run-down car for over an hour, smoking and later entering through a side door late at night. I crossed paths with them while taking my dog out at 1:30 a.m., and the situation felt questionable.||On top of that, the front desk didn’t even ask for my ID at check-in. When I offered it, the staff member told me she didn’t need

Walking distance to many places! ie Civic Center/ Florence Center, Chilis Restaurant, Magnolia Mall, Jersey Mike's etc. Very clean room!! Thank you! We checked in Feb 23, 2026 Room 201. I liked how the shower curtain was specially folded so one knew that our bath tub was cleaned. I like the new furniture in the rooms! If there is an event at the Civic Center you probably wont even be able to get a room at this large hotel.

Positive: Cleanliness Parking Location Negative: Yes. The inability to control temperature in room. Even with dialing thermostat ( digital) to a comfortable number, the room was very cold 🥶 during thecentirety.

We stayed at the hotel for 3 nights and the overall experience was dismal. We had to change rooms three times. Our first room had a non working toilet and at 10 pm that is very inconvenient. Justin, the front desk attendant, was very attentive to our needs and attempted to fix it, but ultimately had to offer us another room. The second room was near the highway and my boyfriend did not get any sleep due to the loud noise. I decided to sleep with earplugs in my ears and that sufficed for the night. We asked to be moved to a third room and the floors were so uneven to the point that the glass shower doors kept opening while we showered and water collected at one end of the shower floor. The beds were so hard I was in pain every night I woke up. Also, I did not appreciate the fact that they d