Courtyard by Marriott Elmira Horseheads

We have stayed here several times and it is consistently great! The staff is friendly and helpful. They really seem willing to go out of their way to help. The rooms are always clean and the location is nearby many shops and restuarants.

Would not recommend staying at this one….|Checked in and told could only have first floor room. We prefer an upper floor and it’s in our Marriott Platinum Elite profile. The room given was not a usual size. Almost as if a utility room had been converted. Less than 12 inches on one side of bed, thus no nightstand with drawer, no lighting on that side of room, no usual lighting over the smaller version of coffee/microwave/fridge. The tiny fridge did not fit in the altered cabinet as they usually do in a courtyard so cabinet door did not close all the way. Seems altered due to making it fit in this smaller room. Next to the mechanical equipment room so noise and wall vibrations intermittently ALL night long. Inquired about different room and told no. Had the vibrations/noise been co

Positive: The staff at the hotel were absolutely amazing. They were there to answer any questions, and they were so friendly to my kids. I know kids aren't always everyone's cup of tea, but they made them and my whole family feel welcome. Negative: We were disappointed that breakfast was not included. That's a perk we enjoy when traveling with the family.

I had a fantastic stay at this location, it me super quiet and clean, the staff are very friendly and professional. I felt seen and safe! Everyone here speaks and it has a family vibe to it. I’m already booked to return again. The location is just perfect for everything and the scenery is breathtaking! I can’t wait to go back and have coffee in the lobby! I’ll add photos after my trip!

Thee most RUDE AND SARCASTIC UNPLEASANT CHECK-IN EVER EXPERIENCE! Front desk person WITH A VERY SMART-MOUTH. SHARP & DEFENSIVE ATTITUDE ABOUT MY PHONE CALLS NEVER BEING ANSWERED! SUPER UNPROFESSIONAL, EMBARRASSING & DISAPPOINTING IN EVERY WAY! ZERO CONSIDERATION FOR A WEARY TRAVELER! Yuck! I DRIVE FOR A LIVING AND HAVE STAYED ALL ACROSS THE USA & THIS WOMAN AT THIS FRONT DESK HAS A DEPLORABLE ATTITUDE & DEMAEANOR. SHE TOLD ME TO GO TO GOOGLE FOR THE CORRECT PHONE NUMBER SINCE I CALLED FOR OVER AN HOUR PRIOR TO ARRIVAL W NO ANSWER. SO GOOGLE IT IS. UNREAL