Courtyard by Marriott Chapel Hill

Positive: Staff was great. Great breakfast. Gives free parking if you are there for the hospital. Negative: They had to move us from first room. AC wasn’t working. Fresh blood on pillow on one. Otherwise clean rooms.

Bad stay. We’ve stayed here multiple times and it seems to be in decline. But NO HOT WATER is unacceptable. Yet the response was worse. The front desk didn’t answer. When told at the desk there was no hot water they were aware and said they were waiting on the manager to determine any compensation and we would hear back. We heard nothing until we got an email informing us of a few points with no apology or explanation. After completing the review sent by Marriott the general manager sent what appeared to be a generic email for complaints. He said he would inform his leadership and hoped we would stay with them again. This is ridiculous! First address the problem now with me the customer who had to deal with the issue. Don’t tell me about the future. Second own it! By the reviews this isn’t

The room was somewhat spacious, not enough lighting, it was dark and dingy. They were doing construction while we were there and some of our family who came in for my sister’s graduation from PA school were close to the construction as they were throwing things out the windows and drilling things. The lamps by the beds were loose and drooping. The toilet flushed extremely loud, very startling. The bar in the main lobby closed at 10 on a weekend night. The bistro food is overpriced and not a good value for what you get. The “bartender” was referencing a book on how to make espresso martinis and a maker’s mark manhattan but they didn’t even have Maker’s Mark, it was Jim Beam. My mom had to tell her she was going to bruise the bourbon. The espresso martini wasn’t great. The beds were very fir

During an incredibly difficult time for our family, when the recent floods left us displaced and unsure of what to do next, the staff member Robert at Courtyard Marriott Chapel Hill went above and beyond anything we could have expected. From the moment we arrived, he treated us with compassion, patience, and genuine care.||He made sure every single team member—from the front desk to housekeeping and kitchen /bar staff —showed an extraordinary level of kindness. ||They accommodated our special requests, offered flexible arrangements, and made us feel safe and welcome in a time of great uncertainty. Our children were comforted by their warm attitudes and friendly smiles, which made a huge difference.

I've stayed here before and it's been great, but this trip when I went to take a shower the water was lukewarm, and when I dialed the front desk (or any direct line) on the phone, it just gave me a dial tone. I went downstairs to ask and it sounds like it's been a problem they knew about as of yesterday but didn't say anything when I checked in today. They are seeing if they can put me in another room but they don't know which have hot water and it's getting a bit late. I'm here for a conference and for the room price, hot water and communication seem important. I wouldn't recommend, especially if here for work.