Country Inn & Suites by Radisson, Waterloo, IA

The room was disguising. Black mold on both lamps. Hair of someone else all over the shower. The room smelled like an old man cologne that went bad 20 years ago. Worst stay and experience, l've had. Not worth it. The days inn is cleaner. Go there. Avoid this place at all cost. Absolutely disgusting. The beds in the room have to be from some sort of 3rd world prison 2nd hand store. I understand you’re running a business but it seems like you are running it into the ground. The staff was nice though.Melinda at night shift was very nice. Other than that.. please don’t make the mistake that I did. DO NOT STAY HERE. 🤢🤮🤢🤢🤮🤮🤢🤮

Very quiet. I stayed two nights, but had different rooms because I didn't intend to stay a second night. First night I was in Room 123. All was good. Second night I was in Room 316. I don't believe the bathtub was cleaned. There was a started soap in it and long black hair also.

I booked a stay using Choice Hotels. We had a family situation come up and had to cancel. I called both the hotel and Choice Hotels 24 hours in advance to explain our situation. We received an exception to cancel and both companies stated I would then get a refund. At first I thought that was great customer service and was relieved. Well fast forward to a week after and still no refund. Called both companies multiple times and they both kept telling me "you need to contact the other place to initiate the refund." Eventually when I called the local hotel they started to gatekeep my calls and never returned them. I explicitly asked for the General Manager but they always stated they weren't available. I actually was getting more help from Choice Hotels they put me on hold to contact the hot

This hotel is old and somewhat shabby. We stayed 4 nights...no one cleaned our room, although they left towels once and emptied the wastebasket (only one ) just once. If you needed more towels you went to the desk. I tried to call the desk to ask for more towels but discovered the phone was not operational. I took the phone down to the desk and was told they had to call the phone company to get it installed...in other words there was never phone service from our room. Another weird occurrence was that on several days there was a water spot on the floor...always in the same place ... not sure where that came from as we could not see a spot on the ceiling... The breakfast is below average... eggs, potatoes and something else that was not recognizable. They did have the typical waffle maker

Rooms are very clean,and Breakfast was delicious and had a good variety. New management is working hard to make property back up to standard .we were there for wrestling tournament .