TownePlace Suites by Marriott Franklin Cool Springs

Franklin, TN · Hotel

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in Franklin
#6
of 50 hotels
City Percentile
55%
rating percentile
Address
TownePlace Suites by Marriott Franklin Cool Springs, 7153 S Springs Dr, Franklin, TN 37067
Phone
(615) 861-1111
Website
www.marriott.com/en-us/hotels/bnatc-towneplace-suites-franklin-cool-springs/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0

TownePlace Suites by Marriott Franklin Cool Springs is a hotel located in Franklin, TN. It is one of 50 hotels listed in Franklin. Its 4.4-star rating is above the Franklin city average of 4.2 stars. It ranks #6 of 50 hotels in Franklin. There are 10 photos associated with this location.

Customer Reviews

★★★★★ 5.0 J E · Jan 2026

AWESOME customer service. I needed a room because of the power outage. Had been driving around for over an hour going to hotel to hotrl to find a pet friendly room I can get in now and pay for the night before if need be, this was around 10am. Front desk was so helpful, listened and genuinely made an effort to get a room cleaned and let me check in hours early and didnt even charge me for night before. I've been in hospitality for 25 years and superior customer service is VERY hard to come by. Wow I was blown away. Thank you! Then on top of that rooms were super clean. Thanks for making a disastrous night/day turn around for me and my family. I will highly recommend you when looking for an overflow block since I am a sales manager at locally owned Hotel right up the street. Your a

"" · Oct 2025

Positive: Everything from start to finish is great. The service was excellent at the front desk, our hotel room was spacious, comfortable, clean, everything you want. In the morning breakfast was ample and fresh and good. I would highly recommend this place. Negative: ""

★★★★★ 5.0 Jake Anderson (TheRealJakealope) · Dec 2025

TownePlace Suites by Marriott provided an excellent stay from start to finish. The staff was consistently friendly and welcoming, and the rooms were clean, comfortable, and well-maintained. One standout detail was the shower—easily a 50/10. The water pressure was incredible, genuinely some of the best I’ve experienced in any hotel, and it made the morning routine surprisingly enjoyable. Overall, a reliable, comfortable stay with great service and thoughtful details. Would absolutely return.

Escape05058295294 · Dec 2025

We recently stayed for a week during Christmas. The hotel was clean, well equipped if you wanted to cook or BBQ. The day shift front desk person, KAYLA was so friendly, even when working on Xmas eve and Day. We even got her a gift because of her attitude working a holiday.

★★★★★ 5.0 Allie Telfer · Dec 2025

Super great hotel! They were extremely flexible and friendly. They were able to make an exception to the age requirement to book a day room for me as I had a flight layover. Then they let me check in 2 hours early and get breakfast. The staff were all super friendly and professional. The room was clean and well kept with everything you'd need. Would 10/10 recommend!

Services

HotelExtended stay hotel

Top Hotels in Franklin

NameRatingReviews
SpringHill Suites by Marriott Franklin Cool Springs★★★★★ 4.620 reviews
Homewood Suites by Hilton Nashville Franklin Cool Springs★★★★★ 4.520 reviews
Hilton Franklin Cool Springs★★★★★ 4.520 reviews
Hyatt House Nashville / Franklin - Cool Springs★★★★★ 4.520 reviews
Residence Inn by Marriott Franklin Cool Springs★★★★★ 4.520 reviews
Candlewood Suites Nashville - Franklin by IHG★★★★☆ 4.420 reviews
The Fork Inn Nature Retreat★★★★☆ 4.420 reviews
DeerRidge Lodge★★★★★ 5.09 reviews
Hilton Garden Inn Nashville/Franklin Cool Springs★★★★☆ 4.320 reviews
Comfort Inn & Suites Nashville Franklin Cool Springs★★★★☆ 4.220 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.