TownePlace Suites by Marriott Franklin Cool Springs

AWESOME customer service. I needed a room because of the power outage. Had been driving around for over an hour going to hotel to hotrl to find a pet friendly room I can get in now and pay for the night before if need be, this was around 10am. Front desk was so helpful, listened and genuinely made an effort to get a room cleaned and let me check in hours early and didnt even charge me for night before. I've been in hospitality for 25 years and superior customer service is VERY hard to come by. Wow I was blown away. Thank you! Then on top of that rooms were super clean. Thanks for making a disastrous night/day turn around for me and my family. I will highly recommend you when looking for an overflow block since I am a sales manager at locally owned Hotel right up the street. Your a

Positive: Everything from start to finish is great. The service was excellent at the front desk, our hotel room was spacious, comfortable, clean, everything you want. In the morning breakfast was ample and fresh and good. I would highly recommend this place. Negative: ""

TownePlace Suites by Marriott provided an excellent stay from start to finish. The staff was consistently friendly and welcoming, and the rooms were clean, comfortable, and well-maintained. One standout detail was the shower—easily a 50/10. The water pressure was incredible, genuinely some of the best I’ve experienced in any hotel, and it made the morning routine surprisingly enjoyable. Overall, a reliable, comfortable stay with great service and thoughtful details. Would absolutely return.

We recently stayed for a week during Christmas. The hotel was clean, well equipped if you wanted to cook or BBQ. The day shift front desk person, KAYLA was so friendly, even when working on Xmas eve and Day. We even got her a gift because of her attitude working a holiday.

Super great hotel! They were extremely flexible and friendly. They were able to make an exception to the age requirement to book a day room for me as I had a flight layover. Then they let me check in 2 hours early and get breakfast. The staff were all super friendly and professional. The room was clean and well kept with everything you'd need. Would 10/10 recommend!