Hilton Franklin Cool Springs

I stayed here NYE 2025 for a couple nights. It is a beautiful hotel with lots of space for conferences. They have a delicious restaurant on the ground floor in the lobby! I encountered some wonderful people here too! Overall, I would say this property is situated well for conferences and for stays for business, but not so much family vacations. This is my second stay here and I would prefer not staying here again. The over all experience had nice touches but was quite frustrating. The one room I stayed in, I could not get the a/c to lower below 67 degrees for two days. This was miserable! After an engineer changed the a/c filter, the issue persisted even with it being 44 degrees outside. When I asked for another room, they sent a cart and said to move to another room on the 4th floor. Th

Positive: "" Negative: They rent thei accessible rooms out at a discount because they're disgusting and falling apart. Shower seat was missing a foot and leaning. The showee curtain was tattered and everything was rusted and grimey. 4 star hotel? Not for the disabled.

My mom and I stayed here on a recent trip to visit friends in the area and had an exceptional experience. The hotel itself has everything you would need/expect and is spacious and updated. The staff were so friendly and welcoming and our room was extremely comfortable, clean and quiet. We would definitely return!

Our company held its annual banquet at the Hilton here this morning, and this was my first time visiting the hotel near Nashville. I was impressed all around. From the food to the conference center and everything in between, the experience was excellent. The staff was genuinely friendly and attentive throughout the event. The facilities were clean, well maintained, and clearly well managed. It worked perfectly for a professional company event, but you can also tell this would be a great option for a family getaway as well. Everything felt organized, comfortable, and easy. You really cannot go wrong with the Hilton, whether it is for a business function or a personal stay. Five stars all around.

Excellent location in a good spot between Nashville and Downtown Franklin. Rooms are standard and generally updated. Anna at the front desk took excellent care of our group make plans in Franklin and dinner reservations. Even booked a car service for us to get around for the evening. Our server already knew our names and said they were expecting us per Anna’s advance call. A superb touch reminiscent of the Ritz. Housekeeping could use a little improvement as our rooms were haphazardly tided each day. I would recommend this hotel to anyone wanting to enjoy Franklin outside the hustle of downtown Nashville