Homewood Suites by Hilton Nashville Franklin Cool Springs

We stayed here for 5 days because we didn’t have power due to the ice storm. On the 2nd day we found a beg bug crawling on the wall. I spoke to the manager and they moved us rooms. Orkin ended up coming to check room 602 which was the room we stayed in. They couldn’t find anything else but did confirm that was a bed bug. The manager said they didn’t treat the room or anything because they didn’t find anymore. That room should have definitely been treated before anyone else stayed there. Very disappointing.

Hotel was very nice to accommodate a family of five. Good size suite, nice heated pool, and awesome breakfast! Amazing customer service. My daughter was distraught because she left her stuffed animal there and the front desk was more than accommodating getting it back to us. She is beyond happy and we're so grateful for their hospitality and service!

Positive: It was overall clean, the staff were friendly and courteous, and the pool area was great. Negative: The tv was pixelated on most of the channels, and you can?t stream or cast from your phone to the tv. They offered a different room but it didn?t work either. Saw roaches by the elevator.

Nice people & complimentary breakfast. The room had tile missing by the shower as well as black mold(pictures). Taking showers is quick because of the tepid water temperature. There finger prints and debris on the cabinets & doors. The bed was like sleeping on a trampoline. We just came from another Hilton property & this was not up to Hilton standards. I have seen a lot of hotel rooms and done a lot of reviews and am very surprised at this facility's overall reviews. Good luck, hope you don't get the room we had.

The hotel was in a great location for our purpose. It was easily accessible from I65, it was less than a mile from the Cool Springs area where North Italia (our favorite), and numerous other restaurants and shops were located; best of all it was very easy to get to the Civil War Battle of Franklin historical sites, i.e., Lotz House, Carnton Plantation Carter House, Rippa Villa, etc. Also easy to get to the old Downtown Franklin area, great shops, restaurants, etc. ||The hotel was extraordinarily clean (and I'm pretty picky about cleanliness). The breakfast was better than expected and had a great variety (again, unbelievably clean eating area). The breakfast staff was great; friendly, accommodating.||The front desk staff - well, nothing is perfect. The night staff were great: profess