Hilton Garden Inn Nashville/Franklin Cool Springs

Our family of 4 (including kids ages 9 and 4) lost power for 5 days because of the ice storm in Nashville and stayed here that whole week with the dangerously cold temps. There was a large influx of people and dogs at the same time who were dealing with the same issue. When we checked in we met Zeek the general manager and continued to see him throughout the week. He was calm, kind, and welcoming in a stressful situation. All of the staff displayed a patient, generous, and eager-to-help attitude. Many of them were staying at the hotel themselves. We were so thankful to have hot coffee and breakfast options every morning and for simple dinner options at night. There are also food options nearby, and we enjoyed Roma’s pizza twice during our stay. Housekeeping was stretched thin at the beginn

We spent 1 night. We were greeted by Dawn who was pulling double duty. She was working the front desk and tending bar. She was polite and helpful. The property was also very well appointed and very well maintained. We were surprised at how quiet it was right off of the highway. Although we didn't use it, the pool was operational and kept very neat. There are additional guest restrooms available throughout the facility. Parking was included in our stay. There is no guest hot tub. If you are looking for that you should book a jacuzzi suite, which we did. The whirlpool suite was well appointed and very functional. We had adequate hot water and towels. The only drawback was the shampoo and body wash was bolted into the shower in the bathroom. The breakfast option in the morning looked fantas

We experienced very inhospitable service while staying here as part of a sports tournament. ||Our experience started on our first night with very slow service from the restaurant and bar. We chalked this up to them looking busier than usual. Unfortunately, this was the best night of the trip at this hotel. ||Friday night, there was a few in our group using the lobby late in the evening. It was not loud or anything out of the ordinary for a gathering of adults in a group setting. This resulted in the hotel staff’s first unwarranted call to the police.||We had reserved a conference room for our team of 11 year olds for games and team activities. The staff decided we were too loud while playing team “minute to win it” style games, even though there are no nearby guest rooms, or many other gu

Positive: "" Negative: Upon check-in I was asked for a credit card for "incidentals". Room was already prepaid for so credit card was not needed for anything else. Upon returning home from my trip I see a charge of $21.96 from Hilton. It was for parking.

We had to stay at the Hilton Garden Inn unexpectedly due to the ice storm and losing power at home, and I honestly couldn’t have asked for a better place to land during such a stressful situation. From the moment we arrived, the staff was welcoming, calm, and incredibly helpful which made all the difference. The hotel was warm, clean, and comfortable, and it felt like a safe haven while everything outside was frozen and chaotic. The rooms were cozy, the beds were comfortable, and having access to hot water, heat, and a friendly smile meant more than I can put into words during a time like that. It’s easy to forget how much great hospitality matters until you really need it and this team truly delivered. I’m beyond grateful for the kindness and professionalism shown to us and would absolu