Candlewood Suites Nashville - Franklin by IHG

This is such a great place to stay. The location is being right beside the interstate but also close to downtown. The service is phenomenal! I was helped by Ina and she is such a great help and joy. She's very knowledgeable and professional. She made the entire check in process easy. The room was nice and clean and comfy. The hotel is within walking distance of several restaurants making getting food easy. The internet is fast enabling me to get some much needed work completed. I will definitely stay here again and recommend to all travelers.

Upon arrival we were greeted by the warmest and most informative front desk person I have experienced in over 100's of hotel stays. The property is well maintained with nice amenities like a pool table in the lobby area. We had such a good first experience at this location that we stayed there a second time shortly after the first stay.

The front desk staff provided a room after an emergency hospitalization required us to stay in the area. They were amazing from the first phone call and all the way through the check out. Staff was comforting and understanding to us as complete strangers. They truly showed kindness in a difficult situation. They should provide training to many other IHG hotels about what it means to be customer first and going the extra mile. Hotel is clean and quiet, great location. Amenities were all clean and working, with no wait.

This is a dog friendly hotel and our luck we checked in and our room smelled so bad of dog hair on the ac unit horrible. I will say Jackie at the front desk was very accommodating and switch us to new room which was better. Location is good right by highways gas food however they are putting a median in so you have to do a u turn to access entrance depending on which wash your coming from. Free morning coffee. Overall showing some wear and tear but having suite is nice with microwave and fridge. Again I would just be cautious again because of the dog.

I booked this for a quick birthday trip to visit friends and was really impressed. For the price, it was much better than expected. Pros: Modern Feel: The room felt genuinely new and updated, not just repainted. Comfort: The bed was fantastic (I slept great), and the bathroom was well-lit with plenty of supplies. Kitchenette: Very functional with a large fridge, stove, and dishwasher. Value: No breakfast, but plenty of food options nearby. Keeping the cost down was worth it. Wi-Fi: Good for streaming, though I used my hotspot for video calls. Cons: The Entrance: The driveway is small and the only way in. It is very hard to see—my friend missed it twice trying to pick me up. A second entrance or better signage is definitely needed. Highly recommended for the price. I will definitel