SpringHill Suites by Marriott Franklin Cool Springs

This SpringHill Suites by Marriott was the perfect place to stay for our business meeting in Franklin, TN. The location is excellent, with plenty of shops, restaurants, and conveniences within walking distance, which made everything very easy. The hotel felt brand new, very clean, modern, and thoughtfully designed throughout the lobby and guest rooms. The staff was consistently friendly, welcoming, and helpful whenever we needed assistance. The rooms were spacious, comfortable, and well laid out with plenty of room to work and relax. Overall, it was a smooth and enjoyable stay. I would absolutely recommend this property and would not hesitate to stay here again when visiting the Franklin area.

We live in middle Tennessee and took a staycation here because of the pool. Really nice pool, even though we had to share it with some rowdy adults playing beer cans basketball all afternoon and evening. ||The bed is very comfortable and the free breakfast is one of the best I’ve had for my Marriott property

We stay at this hotel every year for the Dickens of a Christmas festival. We stayed two nights. The room was not serviced. It should not be a problem to pick up trash, make the bed, and replace the towels. If the room is not being serviced and there are two adults in the room for two nights, then leave four towels and four washcloths. Overnight parking is $10. And convenient. Recommend not staying on Lower Level as it is down a floor from lobby. Breakfast was good both days with scrambled eggs, sausage, and waffles. Ice machines only on LL, 2nd, and 4th floors. Shower had good water flow, and toiletries were fine. A solid hotel they could be excellent with minor improvements.

Not bad. The room was clean ish, there were dead ladybugs around the windows. The heat/AC unit was dirty. Front desk was friendly. The breakfast is mediocre. We opted for no housekeeping during our stay and the day we were checking out, a housekeeper opened our door while I was showering and scared my kids. We still had several hours before needing to check out. My fault for not having the door latched so the door can't be opened all the way.

We had a great stay at SpringHill Suites by Marriott Franklin Cool Springs. The location was convenient, the rooms were clean and comfortable, and the complimentary breakfast was a nice bonus with plenty of options. The hotel itself was very clean and well maintained. The only downside was that check-in didn’t feel very welcoming, and I was charged for parking even though I didn’t park there. The lot is shared with a Shake Shack and a jewelry store, and it seems like hotel guests are the only ones charged to use what’s essentially a public parking lot. Overall, though, the stay was very good and I would return.