The Ritz-Carlton, Pentagon City

I am a longtime Marriott Bonvoy member but had never stayed at a Ritz-Carlton. At the urging of a colleague I recently booked this property for an extended stay. The overall experience was underwhelming. On the positive side, the staff was excellent, helpful, friendly and responsive. The location is super convenient and central. I would rate the rooms as good but not great, the heat in my room did not work. I will add that the heat was immediately fixed upon report. On two separate occasions the room was not serviced despite the privacy sign not being displayed. Finally, the online menu to the in house restaurant was not accessible trough the QR code. A paper menu was promptly delivered and a member of the staff took my order. This is simply not what I expected from a Ritz Carlton as I hav

Great location and the customer service is 5 star. That said, I expected a lot more from the Ritz Carlton. The rooms are old and in need of a remodel. No extras that one would expect from a high end hotel ... basic gym, no breakfast, no VIP lounge. Rooms were very clean and the staff was very attentive.

We stayed at The Ritz-Carlton, Pentagon City in December 2025 and had a really good experience. The staff were friendly and professional, and check-in was quick.|The room was very clean, quiet, and comfortable. The bed was great, and housekeeping kept everything in great shape.|The location was also very convenient and made getting around easy. I definitely stay here again and would recommend it if you want a luxury hotel in the area. However room does not have refrigerator but they provided smaller one for medicine storage.

My stay was great! Eating there was an adventure. The Apple Bomb desert was fun and delicious. My favorite part of the day was being greeted by the concierge team upon leaving and entering the hotel. Mr. Solomon particularly because he remembered my name, greeted me with a sincere smile and wished me a good day-everyday of my stay. Upon my return he greeted me in the same manner. It felt like my home away from home.

My flight was cancelled so I needed to find a place to stay. The location was very convenient for DCA airport, either by metro (2 stops) or car and connected to the mall. Following Ritz Carlton’s standard, all staff was incredibly respectful, caring and attentive without being stifling. Ordered in-room dining for dinner and it was okay, but nothing special. Presentation and service of it was impeccable. When checking in, I was unexpectedly upgraded to club floor, which was very kind of them, especially after a long day of canceled and rebooked flights. Please be sure to treat the staff kindly, as it is the right thing to do. If I am in the area again, I will happily return.