The Grand Hotel

My fiance and I had the most wonderful experience at the Grand Hotel on our special occasion. The staff went above and beyond to make our stay unforgettable. Our stay their will always be a memory we will never forget and the staff had a huge responsibility for that. I can not thank them enough for making the night so special. Thank you and we will definitely be back.

Rooms were nice and well decorated. We did have a few issues with the 2 rooms we reserved. The soap/shampoo/conditioner bottles on the wall in the showers were completely empty in both rooms. There was a partial roll of toilet paper on the roll in one bathroom and no extra rolls! And even though the ‘service please’ sign was left on one of the doors, nothing was done in the room. And FYI…the sheets could be softer, not scratchy. BUT after saying all that, the hotel was beautiful and in a great location! And the balcony was wonderful and the breakfast was good but could be better. Some of these issues could be improved if the front desk staff was on location for most of the day and evening.

The Grand Hotel is a beautiful place in a perfect location right at the end of dock square area. That’s a great place to shop in the specialty stores, the bakeries and candy stores. I had ADA accessibility concerns and the front desk showed me a couple of alternative rooms and I stayed with the ADA room that was perfectly comfortable. The staff could not have been more accommodating. I even requested a small fan because it was little warm and it was cold and the A/C was shut down. They walked it over from a sister hotel. The continental breakfast and coffee was okay but I wish their onsite restaurant served more than sushi. However, there are plenty of restaurants in the Dock Square area.|, I was hoping for a great stay and got even more than I had hoped for.

Warning. You may think spending $500 a night brings you a cut above experience. Not so. We had high expectations for our stay here. Located right in middle of Kennebunkport, The Grand Hotel promised a high end resort experience with all the amenities expected of a $500 a night stay. In reality we experienced the following: A smallish king bed room No staff to help with luggage and parking A room ac system that did not have a working remote control ( it’s the only way to control the mini split) No hotel staff on site to address this A bathroom fan the did not move steam out of the space, but rattled and vibrated like the rusted out and noisy ones you find in a Motel 6. Lobby, hallways and rooms smelled of fish, and I mean old, decaying fish, likely due to the first floor sushi rest

We arrived just before noon and was greeted at the front desk by Gail. She was so kind and helpful. She told us that our room needed to be inspected and then we could have the keys. She personally went and inspected the room and returned to the lobby with our keys in five minutes. We had what I believe is the best room in the hotel. Corner room,203. Huge bathroom and beautiful view of the Main Street. Continental breakfast was perfect for the start of your day. Great stay!