The Constance By The Lenox Collection

Great location, the building is pretty. Good size rooms, walls are very thin you can hear your neighbours!!! Female member of staff on arrival about 2pm seemed grumpy and unhelpful. Later on (not sure of her name she finished at 7pm) was very helpful and willing to help. Continental breakfast was ok, bagels and pastry’s were stale.

We had the most awful stay at the Constance MA. Purely based on our experience of the hotel, would definitely NOT recommend them to you. We arrived at The Constance for a two night stay on Sunday 5&6th October. The room was small, clean and adequate for our stay. The facilities are basic but ok. The hotel has an old world character and charm. However, we had no help to take our luggage up three flights of very old stairs. We had a lot of luggage as we were traveling for 2 months. The staff told us it was not their responsibility to help us. There was not a fridge in the room for my husband's insulin, but we were promised one by the staff. It never arrived. So we were advised to use the customer fridge at the back of the self service bar. It was full of beer. So we were advised to use the k

I stayed for 3 nights in the queen loft room and loved it! It was perfect for a short solo trip. The little loft itself was a cool hangout spot to read/draw, and the rest of the room was cozy. Being on the third floor and in the front corner of the building probably prevented me from hearing any other guests because I didn't hear ANYTHING at night it was great. The bathroom was quite small but with a good size shower. Breakfast is continental as advertised so don't expect a buffet! There was some fresh bagels, yogurt, muffins, fruit, coffee, etc. Simple and it's nice that they offer it. Theres a couple of great breakfast spots in town anyways so go to one of those. You have to remember that it's an old house. Like built in 1825 OLD. Certain spots on the floor will creak, stairs are a lit

We visited Lenox for two nights on our annual leaf-peeping trip to New England. Logan greeted us warmly upon arrival, setting a welcoming tone. Our first night was at The Dewey, but it wasn’t the most restful due to the early morning chime of the church clock across the street, nearby traffic, and a lawn mower starting up at 7:00 a.m. I called Emily right away, and she kindly arranged for us to move to The Constance. I wish I had requested it from the start—it was spotless, quiet, and wonderfully comfortable. If I could make one small suggestion, it would be to add more outlets or charging options for technology, as older homes naturally have fewer. Otherwise, everything was lovely. We truly enjoyed the area and will definitely be back! 🍂

We only stayed for a night, but we had such a wonderful time. The staff was friendly, the room was spacious and the best part was how close it was to town. We were able to walk to the restaurants and shops. Hoping to visit again!