Staybridge Suites Chicago O'Hare - Rosemont by IHG

Only minor grievance is the fitness area needs a good dusting amd wipe down. I absolutely love my penthouse, seeing the sun come in in the morning with the big windows is beautiful. One more to add since I checked out today. I will commend the gentleman at the front desk who, with what seemed to be an unforeseen circumstance of water being shut off right before I was going to take shower with a face mask and shower cap🤦🏾‍♀️, provided some assistance after maintenance came in my room to confirm that water was indeed off. I was given access to another room to shower. Yes, I needed to shower because I worked out earlier. Anyways, took a shower as best I could and given a later check out. Penthouse still sweet, would still recommend.

Have been in quite a few hotels over the years and, have to say, there is a reason I keep coming back to IHG - however, the Rosemont, O’Hare location In particular. Outstanding front desk service (Ingrid, Lena, Reema, Vidi - as well as night staff unnamed) Todd and Jose as managers, and Donell via maintenance. Clean rooms, updated appliances and the best of both worlds. Special thanks to Jaqueline, Dixie, and Maria for helping keep my room clean. They have fresh breakfast included, parking available, Land & Lake Restaurant inside with great deals! Thank you to all of this hotel for my comfortable stay! 🌻

We arrived without reservations and Khan greeted us and took great care of us. He went above and beyond. His customer service is top notch and couldn’t be happier with the accommodations. The hotel is so clean and the food is phenomenal. They even had a 2 hour happy hour for their guests! I have never experienced this before and was so nice to have. We highly recommend and can’t wait to rerun! Thank you Khan!

Positive: The hotel was very nice, clean My first room 617 smelled good and was clean. The breakfast was pretty good the area is just small.Unfortunately have to pay for parking even though it's cheaper than most in the area Negative: Need better pillows

Our family had an outstanding stay at Staybridge Suites Chicago O’Hare - Rosemont, and I cannot say enough about the exceptional service we received from Hotel Manager Jose Rivera and Front Desk Attendant Lena. Traveling with my wife and our three young children is never simple, but Jose and Lena went far beyond what is expected to make our stay comfortable, seamless, and genuinely enjoyable. From the moment we arrived, they showed remarkable care, patience, professionalism, and attention to detail. Every interaction reflected a sincere desire to help and to ensure our family felt welcomed and supported. Jose’s leadership clearly sets the tone for the entire property — thoughtful, proactive, and deeply guest-focused. Lena was equally impressive at the front desk: warm, attentive, and inc