DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont

The only positive about this hotel is the location. It’s directly across from the convention center, which is extremely convenient. Unfortunately, everything beyond that falls well below even a basic one-star hotel standard. The bathroom was missing simple, expected items like towel hooks on the door. Room cleaning was inconsistent. We were later told housekeeping only cleans every other day, but this was never communicated to us at check-in. Even after requesting room service, the room still was not cleaned. We also had major issues with the refrigerator. The first fridge was broken and ran hotter than the room itself, causing our leftovers to spoil. Maintenance replaced it, but the second fridge had the exact same issue. After returning later, the fridge was again warmer than the room, a

This is an awesome hotel. It's clean, the rooms are large, and the price is right. If you are going to be in or around Rosemont, it's an awesome deal. All of the employees we interacted with were great. I have zero complaints. I searched my room pretty thoroughly for those little creepy crawlers you don't want to see, and not a single sign of them. Now this isn't a five star hotel yet I rated it five stars. My rating is for being the best at what it is. Not the best hotel. You know going in this isn't a Ritz Carlton or a JW Marriot. Again, I have zero complaints. That doesn't mean it was perfect. It means it did everything it was supposed to do.

Positive: It was quiet and convenient with parking, the sky bridge. Negative: My room’s thermostat wasn’t working properly so the room was cold, even when turned to 85+. Because I only stayed two nights, i didn’t change rooms. Also, my early check in wasn’t added to my reservation, so I had to check out and back in.

My airline has a new travel contractor, and I showed up to the front desk without a reservation and the hotel was overbooked. Seibou at the front desk has it under control. He is literally the best guest services professional I’ve encountered checking into a hotel in my multiple years traveling as a pilot. Without my help, he already knew how to contact my company travel contractor to find a room. He also saved me again, grabbing my work badge and calling me to get it. He has also helped a number of other pilots from my company with this same problem. Through it all, he was extremely professional, welcoming, and friendly. Thank you Seibou!

Review is a bit overdue but had to mention a pleasant stay at the DT Rosemont. Have stayed at the property numerous times and rooms are spacious and clean. Professional staff with front desk always welcoming with a smile and efficient checkin and checkout. Shout out to Naomi and Yesenia for their incredible hospitality and making sense of chaos around the “furry” convention that was in town. Absolute true ambassadors for the Hilton brand. Checkout shopping at nearby Rosemont outlets and the cluster of restaurants at the square/park adjacent to the hotel, or just get a premium steakhouse experience at Gibsons.