SpringHill Suites by Marriott Sumter

We've stayed at several Springhill Suites over the years and the Sumter property was by far the best. Very clean, updated and comfortable. The professional, knowledgeable and friendly staff was extremely helpful regarding our needs and recommendations for off site. The best breakfast so far.

Positive: Indoor pool/hot tub and the spacious room Negative: ""

I had a room reservation booked 4 weeks in advance and upon trying to check in I was met by Sarah who was extremely rude and condescending. She stated my room had been canceled an hour before I arrived because I did not have a card on file. I have stayed 91 nights in 4 years with Marriott and always use their app and always have a card on file. It was clear they over booked their hotel and did not have a room for me to stay.

The bedding and the bed were horrible. The pillows were like the plastic outdoor it felt. The bed had a huge sink hole in it. And the top comforter—was a textured sheet. The staff and all are very nice, but I will never stay there again in that very cheap bedding. I tried to get another room at no avail in the middle of night when I couldn’t take it any longer. I’m sure all the mattresses do not have that same sink hole, however, the bedding is probably the same.

If you are looking for a great place to stay, this is it. I have been staying at this location since July 2024. It is convenient to my work, meals and general things to do. Everyone is helpful and kind. Felix, on the front desk is always personable and helpful, he greets me by name. Tina , in the bar is funny, talkative and helpful, and goes out her way to make you a drink of choice. Vannessa, the general manager has always spoken and helped out and will sit and talk to you . Also, they have been upgrading the carpet and the door locks for our security. I do not think I have been inconvenienced one time. Keep up the great job and you will continue to grow. Thank you for all you do.